Udbetaling kan ikke foretages
Jeg har indbetalt £1500, og så prøver jeg at satse, men fik ikke lov og instruerede mig om at kontakte deres Live Chat (Safe Gambling Team). De gik igennem en masse spørgsmål og satte derefter en grænse på £1000 til min konto, hvor de ekstra £500 de siger vil refundere mig tilbage. Det virker alt ok for mig på det tidspunkt. Så begyndte jeg at spille og vandt £1200, hvilket fik min konto til at have en saldo på £2200, og jeg havde tænkt mig at hæve en del af pengene, men så bad den mig om at uploade identitetsbevis + betalingskort, som blev brugt til at indbetale pengene … jeg gjorde, hvad de bad om sammen med mit bevis på adresse og bevis for min løn. Så begynder jeg at kontakte deres Live Chat, men ingen svarer og sender endda e-mails til dem... Ingen svarer overhovedet... Jeg ved ikke, om jeg vil få mine penge tilbage, men ærligt talt, HOLD DU VÆK FRA DEM. Jeg ved ikke, hvorfor de stadig kan have deres licens kørende, når der bliver indgivet så mange klager mod dem … jeg er sikker på, at folk ikke laver historier …
Withdrawal Cannot Be Made
I have deposit £1500 and then I try to bet but was not allowed and instructed me to contact their Live Chat (Safe Gambling Team). They went through lots of questions and then set up a limit of £1000 to my account where the extra £500 they say will refund back to me. It seems all ok to me at that time. Then I start playing and won £1200 which made my account to have a balance of £2200 and I was going to withdraw some part of the money but then it ask me to upload Proof of Identity + Debit Card which was used to deposit the funds … I did whatever they requested along with my proof of address and evidence of my salary. Then I start contact their Live Chat but no one responding and even send them emails … No one is responding at all … I don’t know will I get my money back but honestly please STAY AWAY FROM THEM. I don’t know why they can still have their license running when so many complaints are made against them … I’m sure people aren’t making stories …