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Hello, good morning, they blocked my son's account because he had two accounts, but they blocked me too and I don't know why ... from the casino they didn't know how to answer me exactly because they blocked my account ... once I win the 10,000 they blocked me while I was inside, the section came out and I couldn't get in again ... thanks !!

Hola buenos dias, le bloquearon la cuenta a mi hijo por que tenìa dos cuentas, pero me la bloqueron a mi tambien y no se el por que.. desde el casino no me supieron responder con exactitud por que me bloeuqeron mi cuenta... una vez que gane los 10.000 me bloquearon estando yo adentro, se salio la seccion y no pude entrar denuevo... gracias!!

Dear ruben1957,

Thank you very much for submitting your complaint. Please understand, in the vast majority of casinos, players are only allowed to have one player account per casino. Duplicate accounts are generally closed after being discovered. I checked the T&Cs (https://www.bodog.com/termos) and I found this:

"Access by single account. Only the opening of one (1) Account is allowed. Only one account per shared computer is allowed."

Were you and your son playing from the same device? Is there any communication between you and the casino that you could forward me? If yes, please send it to kristina.s@casino.guru.

Also, could you please clarify whether the disputed amount is $100 or $10,000?

Looking forward to hearing from you.

Best regards,

Kristina

Hello, good afternoon, the amount is 10,000 pesos that I had in my account when I won and they closed it, I have only one computer in my house, I have to go to a cyber to be able to play? They are chanta!

Hola buenas tardes el monto es de 10.000 pesos que tenía en mi cuenta cuando gane y me la cerraron, tengo solo una computadora en mi casa, tengo que ir a un cyber para poder jugar?? Son unos chanta!!!

Thank you very much ruben1957 for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello ruben1957,

Before we will start the conversation with Casino I would like to ask you, if you live with your son in one household and if you were playing from the same computer?

Hello good morning, I live with my son in my house and we have only 1 computer

Hola buenos días, vivo con mi hijo en mi casa y tenemos 1 sola computadora

Dear ruben1957,

As my colleague Kristina stated: "Access by single account. Only the opening of one (1) Account is allowed. Only one account per shared computer is allowed."

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.