Hej Dinino, Michal og CasinoGuru-teamet.
Den originale plakat (OP) overtrådte afsnit 8, 9, 28, 29 og 30 i bonusvilkårene og -betingelserne (se venligst de vedhæftede billeder), hvilket begrænsede spillere fra at bruge bonussaldo, medmindre hver saldo for rigtige penge er lavere end 1 USD-ækvivalent.
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For at spille med bonussaldo uden at få en saldo for rigtige penge på under 1 USD, gjorde OP dette. Begynd først at spille med saldo for rigtige penge på forskellige slots, når de først fik gratis spins eller bonusfunktion, ville OP afslutte sessionen (før en sejr kunne registreres) og åbne et andet spil, de ville gentage denne proces indtil hele deres saldoen med rigtige penge blev "tabt"/skjult. Herefter begyndte OP at spille med bonussaldoen, og når de var færdige med at satse bonussaldoen, ville de gå tilbage til sessionerne med rigtige penge og hævde deres gevinster.
Dette er imod vores T&C, du skal have en reel saldo under 1 USD og ikke have nogen aktive sessioner for at få lov til at bruge bonussaldoen, ellers vil vi ikke tælle bonusindsatsen som gennemført.
De midler, som OP vandt eksklusive bonusserne, er allerede blevet trukket tilbage.
Som anmodet har vi sendt yderligere beviser på e-mail.
For at opsummere, baseret på de fremlagte beviser mener vores team, at der er en klar overtrædelse af vores bonusvilkår og -betingelser.
ADante - FortuneJack Community Team.
Hello Dinino, Michal, and the CasinoGuru team.
The Original Poster (OP) violated sections 8, 9, 28, 29, and 30 of the Bonus Terms and Conditions (please see the attached images), restricting players from using bonus balance unless every real money balance is lower Than 1 USD equivalent.
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In order to play with Bonus Balance without getting real money balance lower than 1 USD, the OP did this. First, start playing with real money balance on different slots, once they got in free spins or bonus feature, the OP would quit the session (before a win could register) and open up a different game, they would repeat this process until their entire real money balance was "lost"/hidden. After this, OP would start playing with Bonus Balance, and when they were done wagering the Bonus Balance, they would go back to the real money sessions and claim their wins.
This is against our T&C, you need to have real balance below 1 USD and have no active sessions for you to be allowed to use the bonus balance, otherwise, we will not count the bonus wager as completed.
The funds that OP won excluding the bonuses, have already been withdrawn.
As requested, we have sent additional evidence on e-mail.
To sum up, based on the evidence provided our team believes there is a clear violation of our Bonus Terms and Conditions.
ADante - FortuneJack Community Team.
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