Kasinoer og ludomani

Jeg har et spørgsmål til dig: Når nogen har en ludomani, men ikke ved det eller ikke ønsker at vide det, har casinoer faktisk et væld af værktøjer til at opdage visse vanedannende adfærdsmønstre, hvilket uundgåeligt fører til den opfattelse, at spilleren i det mindste har et problem.

Synes du ikke, at casinoet burde handle automatisk og stoppe indbetalinger fra spillere, der måtte have dette problem?

Og efter at have interageret med dem, er der måske nogen, der indser problemet og løser det hurtigst muligt.

Yeah, I’ve thought about this too.

Casinos track so much data - they definitely notice risky behavior, but most won’t act unless they’re forced to.

A simple thing like auto-freezing deposits after obvious signs could actually help a lot.

Sometimes that pause is all it takes for someone to realize what’s going on.

Jeg ser det, som det er. Tak for din kommentar. Der er adfærd, der er let at se som "bekymrende". Den ville hjælpe mange mennesker med at handle, når det sker, men desværre er det pengene, der bestemmer. Så længe du fortsætter med at indbetale, vil du forblive profitabel.

Hi, I think some casinos have this policy. For example, if a player writes in live chat that they are losing quite a lot, some people see this as a sign of addiction or that something might not be right. 

Of course, players themselves should be careful to play at casinos that have responsible gambling tools, because this is not the case everywhere. 

It's a double-edged sword, because I've seen cases where a player said they didn't want to play anymore and that they were losing a lot of money, and the casino closed their account right after they managed to win a large sum, which caused a problem. Of course, in such cases, the casino should pay the player and then close their account. However, when players have a positive balance, it is often not possible to close the account. So there are many small loopholes that are important for both players and casinos.

Of course, the behavior of a player who is addicted is probably quite recognizable, but casinos do not have to check all players' accounts and what is happening on them. They usually do this when withdrawals are made or when a player complains to support that they no longer want to play, and so on. 

Therefore, both sides need to take this seriously, and if a player feels that they are not in complete control, they should seek help or immediately write to the casino about it. 

There are also those who are not honest and want more money from the player and want them to continue playing even if they say they have a problem. 

Situations can vary.

Tak for din kommentar. Jeg tror, at spilleren nogle gange, og jeg taler i mit tilfælde, ikke ved, hvordan han skal stoppe, fordi han ikke ser problemet eller ikke ønsker at se det, så han har brug for lidt hjælp til at genoverveje eller i det mindste stoppe lidt op og tænke. I dag med kunstig intelligens (for at give et eksempel) kunne disse situationer håndteres automatisk. Jeg tror, at en simpel gestus ændrer liv, men i en verden, der er så fokuseret på penge, kan det være for meget at bede om.

Yes, I understand what you mean. I would definitely be in favor of casinos taking responsible gambling more seriously. 

But if someone doesn't want to admit that they are addicted, do you think closing their account at one casino would help? 

In such cases, players often open accounts elsewhere, and so the cycle continues. 

It is necessary to admit it and seek help as soon as possible. When a player has no control over their gambling, spending money, getting into difficult life situations, and similar, it needs to be addressed, and casinos should not profit from such players but help them instead.🙂

Det er sandt, hvad du siger. Hvis du ikke vil indrømme, at du har et problem, er det meget svært. Men hvis det pågældende casino giver dig en advarsel, kan du måske genoverveje det, i det mindste kigge på det, og så indser du måske, at jeg selvfølgelig ikke løser noget (håber jeg). I mit tilfælde tog det mig et stykke tid at indse min ludomani, men casinoerne, hvor jeg var, skadede mig i stedet for at hjælpe mig. De fortalte dem bogstaveligt talt, at jeg havde en ludomani, og at jeg ikke ville fortsætte. De sendte mig bonusser og andre præmier, som gjorde det hele værre.

Jeg håber, at dette bliver løst, eller at det sker mindre og mindre, for hvis spillet ikke er sjovt, er det ikke et spil længere.

Tak for at du svarede på min kommentar.

Yes, and that is exactly what should not happen.

However, players sometimes confuse closing an account with self-exclusion. Casinos, like banks, shops, and other businesses, do not want to lose customers, so they offer them something. In this case, bonuses. 

What is more, if a player shows clear signs that something is wrong, they should not do this and should communicate with the player on a more professional level and try to help, as I said.  

The goal is not to take money from every player, at least that's what I think it shouldn't be.  

Unfortunately, there are casinos that don't care, which is quite sad. 

So, I hope everything wit you will be alright and that you have overcome the worst.

Good luck in everything you do. ☘️

Yeah I get what you’re saying. They can definitely spot patterns like people upping deposits fast or chasing losses. It would make sense for them to step in with a quick pause or a message before letting someone dump more money. I guess some folks might see it as the casino overstepping but a simple cooldown or check-in could actually help someone catch the problem early.

Som det er nu, har de alle værktøjerne til at opdage disse mønstre af misbrug af spil, men det er ikke særlig rentabelt for dem; de foretrækker økonomisk gevinst.

yeah that’s exactly the tough part. they’ve got the data and tech to flag problem play but at the end of the day profit wins out. i guess until regulators make stronger rules it’s on players to set their own limits and stick to them, even though it really should be a shared responsibility.

It's hard to imagine that casino's would prevent players from playing. Even ones with addiction. It is like alcohol or cigarette sellers. It is out of their responsibilities...at least, for now

I’ve thought about this a lot because I watched someone close to me spiral with online gambling, and it seemed like all the warning signs were right there, spending sprees, wild swings, late-night sessions. But despite all the fancy tools casinos have to recognize risky behavior, they rarely ever stepped in. My friend only got targeted ads and more bonus offers, nothing that made them pause or reflect on their habits. It was only when things got bad they accepted there was a problem, and honestly, it took some serious outside help to change things. When we started looking for real support, the discussions and experiences with Abbeycare stood out to us because people said they actually got hands on, personal help there, not just generic advice. If someone has reached the point of realizing they need a change, it’s the kind of support network worth checking out.

Mange tak for dine tanker og råd. Jeg vil tjekke Abbeycare-linket, du efterlod.

Nå, det er tid til at fortælle dig noget, jeg helst ikke vil. Trods min indsats har jeg haft et ret slemt tilbagefald. Selvom jeg underrettede casinoet via chat og e-mail om min ludomani, og at jeg ønskede en livstidsforbud, har de ikke gjort noget (udover at tilbyde mig bonusser og tilbud). Til sidst fik jeg et tilbagefald på en brutal måde.

Lave tider, jeg har kontaktet dem igen for at lukke kontoen, og de bliver ved med at undgå mig. Jeg kan acceptere min del af skylden, men ikke hele den, sikke en mangel på menneskelighed.

Jeg har indgivet en klage, men det nytter nok ikke noget; disse dårlige fremgangsmåder stopper aldrig.

Hello,

I honestly can't express how deeply I empathize with you and all the efforts you took to stay away from the urge. Well done.

As far as I can say, relapses happen. It is not a complete failure, I reckon. In my opinion, the part where the casino provided you with bonus offers instead of helping you close the account sounds like a failure.

Hence, I dare to disagree a bit; if you feel strong enough to complain, please do so. We should not tolerate unfair practices that target struggling players, and a thorough investigation into potentially predatory practices may also benefit others.

Of course, if you prefer not to confront this issue and seek to avoid any form of casino contact, do what you feel is best for you.

Whatever you do is okay. 🙏.

Mange tak for din venlige interaktion.

I'm glad I could contribute to this.

Please let me know if you'd like to talk. I promise to check on you tomorrow here, if you want.

Du er meget venlig, i det mindste greb jeg hurtigt ind, men jeg har stadig intet håb om at få noget af pengene tilbage. Jeg har indgivet en klage via denne side, og de har stadig ikke blokeret min adgang.

And you are very brave.

In my opinion the complaint has just started and Katarina is assessing the situation, gathering insights from you; thus, I'd say it's a bit early for a conclusion. Try not to trouble yourself further just now.

Time will tell more; it always does.