JackpotCity Casino - Spilleren oplever et udefineret problem.

I quit the game when I was demanded for some points I played I played a couple of three games and the game went up to 1150 euros but I had a bonus game as a stranger to my account but no money came in, the money was withdrawn from my account Billocard.com but the chat Zoe asks me for the bank account number of my bank telling me that the refund will be made through the withdrawer, this feels like 4.8.2020 withdrawal banknorwegian.fi withdrawal took place, I was only meant to play slot games but without language skills they turned into some bonus game which I didn't understand you clear this, regards Seppo e ***

lopetin pelin kun vaadittiin jostain pisteistä pelaan pelasin pari kolme peliä ja peli nousi 1150 euroon mutta minulle oli bonus peli vieras ,niin aattelin paras lopettaa kun talletukseni oli se 650 eur sanoin luvuttamani voitot heille ,kun chatin välityksellä en aina ymmärtänyt mitä tarkoittivat ,he lupasivat maksaa tililleni muttei siellä rahaa tullut ,rahan nosti tililtäni Billocard.com mutta chatin Zoe pyytää minulta pankkitilin numeroa pankkini kerto että palautus tulee tehdä nostajan kautta , tätä jackpotin vetkutusta kestänyt yli 8 kuukautta he tuntuu jallittavan vaan maksua viimeksi pyysivät viime marraskuun tilitietojani ihmeellistä urkintaa ja jutun pitkittämiseltä tää tuntuu 4.8.2020 nosto banknorwegian.fi nosto tapahtui ,minä olin tarkoituksella vain pelata kolikkopelejä mutta kielitaidottomana he muutti joksikin bonus peliksi mitä en ymmärtänyt , minulla ei muita todisteita kuin pankista nosto ja muutamia viestejä jota käyty peliasiantuntija Zoe kanssa , toivottavasti saatte tästä selvää , terveisin seppo e***

Dear Admies,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate? Do I understand correctly that you’re experiencing difficulties regarding a misplaced deposit?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Additional comments from the player:

"Hello, what do I have to answer: Unspecified problem! Do I have to answer this, and what does this mean? Regards Admies Seppo e ***"

Additional comments from the player:

"moikka , mitä minun pitää vastata :Määrittelemätön ongelma ! minunko pitää tähän vastata ,ja mitä tää tarkoittaa ? terveisin Admies seppo e***"

Do I understand correctly that you’re experiencing difficulties regarding a misplaced deposit, or you can't withdraw your winnings? I'm very sorry but I don't understand the issue.

Do I understand correctly that you've been promised a refund back in November 2020 but it never reached you?

complaint ID 24707 unspecified issue 24755 what problem is the gaming company jackpotcity when they have twice said they have paid 650 euros to my banknorwegian account and no money has come to my account, then have asked me to send bank IDs to them com they have my account information, this has been the same stalking point for 9 months a day the obvious thing but torturing a poor retired elderly man who lives below the poverty line!

valituksen tunnus 24707 määrittelemätön ongelma 24755 mikä ongelma pelifirma jackpotcity on kun ovat kaksi kertaa kertoneet maksaneensa 650 euroa banknorwegian tililleni ,eikä raha ole tullut tililleni ,sitten ovat pyytäneet minun lähettää pankkitunnukset heille ,banknorwegian kielsi lähettämästä pankkitietojani kertoi että rahat pitää palauttaa nostajan kautta eli Billocard.com heillä on tilitietoni , tää ollut samaa jankkaamista kohta 9kuukautta päivän selvä asia mutta kiduttaavat köyhää eläkeläistä vanhusta joka elää alleköyhyysrajan !

thing: 24755 don't they lie to me when they have promised to pay up to twice and no money had come into the account Chatter tell me to check ny your account is it paid such fairy tales dared to tell .feels like they are washing or stealing the customer's money for no reason!

asia: 24755 eikö he valehtele minulle kun ovat luvanneet maksaa jopa kaksi kertaa eikä rahoja ollut tullut tilille chattaaja kerto tarkista ny tilisi on se maksettu tälläisiä satuja kehtasivat kertoa .tuntuu että he pesee tai varastaa tälläkurin asiakkaan rahat ilman mitään syytä !

thing 24755 i have nothing else to say, the only thing i should have been a video that i could have gotten all the lies on the video chat people's stuff they have the company taught to lie, i didn't imagine you are so brazen gaming companies are,, malta nothing from him!

asia 24755 ei minulla muuta kerrottavaa , ainoa asia että olis tarvinnut olla video että oisin saanut kaikki valehtelut videolle chat henkilöiden jutuista ne on firma opettanut valehteleen , en kuvitellut et näin röyhkeitä pelifirmoja on , , malta ja kypros on pelikaverin mukaa pahimpia tyhmä olin kun en kysellyt häneltä mitään !

Thank you very much, Admies, for your reply. I’m afraid we’ve reached a stage where I’m not able to help you anymore with this case. Unfortunately, casinos from this group refuse to cooperate and comment on any complaints due to strict GDPR regulations.

Therefore, we recommend players contacting the Licensing Authority directly and use this complaint as a reference. You can file an official complaint against MGA-licensed Online Casinos through the following link https://www.mga.org.mt/support/online-gaming-support/.

I wish we could be of more help, sadly, there’s not much we can do for you in this matter. Please let us know how you wish to proceed and if you need any assistance when filing an official complaint. Thank you for your understanding. 

Please follow the link below and submit an official complaint with the Licensing Authority.

https://www.mga.org.mt/support/online-gaming-support/

I wish I could be of more help, unfortunately, the casino refuses to cooperate and ignore us completely in our attempts to resolve any kind of issues. Thank you for your understanding.

Dear Admies,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.