Kære BP23,
Mange tak for din klage. Jeg er ked af at høre om dit problem. Mens mange casinoer kræver, at spillere satser deres indskud mindst én gang (hvilket normalt er angivet i deres AML-politik), mener vi, at kasinoer ikke bør anmode spillere om at satse indskud, der allerede er gået tabt.
Kan du sende al relevant kommunikation mellem dig og casinoet til kristina.s@casino.guru ? Alternativt kan du poste det her.
Jeg håber, vi vil være i stand til at hjælpe dig med at løse dette problem så hurtigt som muligt. På forhånd mange tak for dit svar.
Med venlig hilsen,
Kristina
Dear BP23,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. While many casinos require players to wager their deposits at least once (which is usually stated in their AML policy), we believe that casinos should not request players to wager deposits that have already been lost.
Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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