1 år sidenOriginalOversættelse
Jeg blev desværre snydt af dette casino. Efter en bekræftelse, der tog måneder, blev jeg endelig skrevet for at sige, at jeg havde overtrådt vilkårene og betingelserne. Men de ville ikke fortælle mig hvad og hvorfor. Det blev også straks gjort klart for mig, at denne beslutning er endelig, min konto vil blive slettet, og de knap 10.000 euro vil blive tilbageholdt som en udgiftsgodtgørelse. Man kan kun tage afstand fra sådan et casino.
Hej Ole.
Tak for din mening.
Jeg vil gerne svare om lidt.
Min officielle klage her hos Casino Guru er blevet lukket, fordi jeg måtte vente længe på dit svar. Hvad skal jeg skrive i klagen, hvis jeg ikke får svar fra dig? Da jeg endelig havde et svar, bad jeg Casino Guru om at åbne det igen. Det er desværre ikke sket før nu. Det omtvistede beløb er præcis 9470 euro.
Redigere.
Det er ikke stille lige.
Det er rigtigt, at jeg først nægtede at give dig alle mine personlige papirer. Men så besluttede jeg at lade mine bukser falde helt. Hvorfor ser du ikke på dine optegnelser? Jeg beder også Casino Guru om at bekræfte dette.
Måske kan du skrive til mig igen, ellers vil Casino Guru genåbne min klage, så vi kan ordne det.
Hej Ole.
Tak for din mening.
Jeg vil gerne svare om lidt.
Min officielle klage her hos Casino Guru er blevet lukket, fordi jeg måtte vente længe på dit svar. Hvad skal jeg skrive i klagen, hvis jeg ikke får svar fra dig? Da jeg endelig havde et svar, bad jeg Casino Guru om at åbne det igen. Det er desværre ikke sket før nu. Det omtvistede beløb er præcis 9470 euro.
Redigere.
Det er ikke stille lige.
Det er rigtigt, at jeg først nægtede at give dig alle mine personlige papirer. Men så besluttede jeg at lade mine bukser falde helt. Hvorfor ser du ikke på dine optegnelser? Jeg beder også Casino Guru om at bekræfte dette.
Måske kan du skrive til mig igen, ellers vil Casino Guru genåbne min klage, så vi kan ordne det.
Automatisk oversættelse:
BitStarz Casino
1 år siden
Hi Zaheka,
I'm sorry you feel that way.
Now, you made an official complaint here at CasinoGuru and went through the process, but you stopped responding despite CG actually giving you almost a month to provide documents to complete the KYC.
CasinoGuru came up with a fair requirement that everyone agreed upon, and yet you failed to comply with it sadly.
Furthermore I think the total amount was around 2,000 and not 10,000, I'm not sure if that makes a difference here however.
Olle
Edit:
My bad, I must have been confused then.
Looking the complaints you had was closed due to you stopped responding, not me. It's stated so on the complaints section of CasinoGuru in your profile.
CasinoGuru mentioned you had to send documentation to us for KYC and you refused to do so for "data protection reasons". This is of course an issue. When you play in a legal and regulated casino, you need to preform a KYC, which I'm sure you are aware of. If you don't want to send in those documents, it's very little we can do.
If I go to a bar and they ask me for ID and I don't want to give it, I cannot demand to be let in, you know?
You had over a month to supply the docs to CG but you didn't and that's why it was closed.
Olle
I'm sorry you feel that way.
Now, you made an official complaint here at CasinoGuru and went through the process, but you stopped responding despite CG actually giving you almost a month to provide documents to complete the KYC.
CasinoGuru came up with a fair requirement that everyone agreed upon, and yet you failed to comply with it sadly.
Furthermore I think the total amount was around 2,000 and not 10,000, I'm not sure if that makes a difference here however.
Olle
Edit:
My bad, I must have been confused then.
Looking the complaints you had was closed due to you stopped responding, not me. It's stated so on the complaints section of CasinoGuru in your profile.
CasinoGuru mentioned you had to send documentation to us for KYC and you refused to do so for "data protection reasons". This is of course an issue. When you play in a legal and regulated casino, you need to preform a KYC, which I'm sure you are aware of. If you don't want to send in those documents, it's very little we can do.
If I go to a bar and they ask me for ID and I don't want to give it, I cannot demand to be let in, you know?
You had over a month to supply the docs to CG but you didn't and that's why it was closed.
Olle
