Kære UNICORN15,
Mange tak for din klage. Jeg er ked af at høre om det problem, du er stødt på med onlinekasinoet vedrørende din udbetaling.
For at hjælpe dig yderligere, kan du give os nogle yderligere oplysninger? Konkret vil vi gerne vide:
- Hvornår startede du udbetalingen af 100 euro fra kasinoet?
- Har du modtaget nogen meddelelse fra casinoet vedrørende status for din udbetaling?
- Blev din konto verificeret?
Derudover, hvis du har relevant kommunikation med casinoet, er du velkommen til at videresende den til petronela.k@casino.guru til vores reference.
Jeg håber, vi vil være i stand til at hjælpe dig med at løse dette problem så hurtigt som muligt. På forhånd tak for dit svar.
Med venlig hilsen,
Petronela
Dear UNICORN15,
Thank you very much for submitting your complaint. I'm sorry to hear about the issue you've encountered with the online casino regarding your withdrawal.
To assist you further, could you please provide us with some additional information? Specifically, we'd like to know:
- When did you initiate the withdrawal of 100 euros from the casino?
- Have you received any communication from the casino regarding the status of your withdrawal?
- Was your account successfully verified?
Additionally, if you have any relevant communication with the casino, please feel free to forward it to petronela.k@casino.guru for our reference.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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