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I made the deposit but the site didn't confirm

Fiz o depósito mas o site não confirmou

Dear Edu,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit anymore funds until the issue is sorted.

Could you please advise which payment method you have opted for and if you have contacted your payment provider? If there’s any relevant communication, please forward it along with the payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

I made a direct transfer to the casino account, through Bradesco, I have the payment receipt, the bank account is the casino account, I did not contact my payment provider I just took the data provided by the casino for the transfer

Eu fiz uma transferência direta para a conta do casino, pelo Bradesco, eu tenho o comprovante do pagamento, a conta bancária é a do casino, eu não entrei em contato com meu provedor de pagamento apenas peguei os dados fornecidos pelo casino para a transferência

Dear Edu,

Please try to contact payment provider as they need to be part of the investigation too.

My provider is Brpay Serviços de Tecnologia Da

O meu provedor é a Brpay Serviços de Tecnologia Da

Please try to contact them as they need to be part of the investigation too.

I have already contacted them but they don't answer me, I sent the payment receipt and they keep asking me for the receipt again and I already sent it

Já entrei em contato mas eles não me respondem, eu enviei o comprovante do pagamento e eles ficam me pedindo o comprovante de novo sendo que já enviei

Thank you very much, Edu, for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Edu,

I looked at your complaint and will do my best to help you. I would like to invite Vulkan Vegas Casino into this conversation. Can you please specify what is the problem with player’s deposit?

Hello dear Edu,

I a, sorry you faced the difficulties.

Can you please tell me if you contacted our Live support and provided all the necessary details?

Thanks in advance!

Kind regards,

Alexander

Dear Edu,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.