Wild Pharao Casino - Spillerens tilbagetrækning er forsinket.

Hi,

My payout from 14.5.22 does not reach me. The live chat says he is not responsible and the support does not answer. However, I always received my winnings beforehand. Now, however, despite several emails, nothing comes. The amount is stored in the casino account as paid. But nothing has arrived in my account. No money or feedback from support.

Hi,

Meine Auszahlung vom 14.5.22 kommt nicht bei mir an. Der Livechat sagt er ist nicht zuständig und der support antwortet nicht. Ich habe allerdings vorher immer meine Gewinne erhalten. Jetzt allerdings trotz etlicher mails kommt nix mehr. Im Casinokonto ist der Betrag als ausgezahlt hinterlegt. Auf meinem Konto ist aber nichts angekommen. Weder geld noch feedback vom support.

Hello JohnDark99,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Pharao Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello Nick,

I've been verified there for a long time. I have received payments from there before. I had played with a bonus, as always. But I had met all the requirements, wagered through and played the games that were usually played. The money would supposedly already be out...lt Casino. Wild Pharaoh has been wanting to check which bank details were transferred to for 5 or 6 weeks...

I have contact, unilaterally, about every 2-3 days. I write an email to the support, unfortunately without feedback and then I write it to the live chat and they say that they can't help, but pass it on. I keep asking about the 5/14/22 payout and when I will get the money. But then nothing happens after that. I have no feedback from support. I am definitely fully verified. I can't say the date, but after my verification I have received money from the casino before...

Thanks for the help

Ulli

Hallo Nick,

Verifiziert bin ich da schon lange. Ich habe auch schon öfter Auszahlungen von dort erhalten. Ich hatte mit Bonus gespielt, wie immer.Alle Anforderungen aber geleistet, wager durch und die Spiele gespielt die sonst auch immer gespielt wurden. Das Geld wäre ja angeblich schon raus...lt Casino. Wild Pharao will seìt 5 oder 6 Wochen prüfen an welche Bankverbindung überwiesen wurde...

Kontakt habe ich, einseitig, ca. alle 2- 3 Tage. Ich schreibe per Mail an den support, leider ohne feedback und dann schreibe ich das dem livechat und die sagen, dass die nicht helfen können, aber es weiterleiten. Ich frage immer nach der Auszahlung vom 14.5.22 und wann ich das Geld bekomme. Danach passiert dann aber nichts. Von Support habe ich keine Rückmeldung. Verifiziert bin ich auf jeden Fall vollständig. Das Datum kann ich nicht sagen, aber nach meiner Verifizierung habe ich Geld vom Casino auch schon mal erhalten...

Danke für die Hilfe

Ulli

Dear JohnDark99,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.