Vi har genåbnet denne klage på anmodning fra BETWINNER Casino. Vi vil gerne give denne sag endnu en chance for at blive løst og hjælpe begge parter med at nå frem til en tilfredsstillende afslutning.
"Kære alle,
Efter at have kontrolleret sagen igen, må vi desværre meddele dig, at spilleren ikke kunne modtage et svar fra vores sikkerhedsafdeling, da Outlook-domænet kan opleve leveringsproblemer. Spilleren skal derfor bruge en anden e-mail-tjenesteudbyder til at kontakte vores sikkerhedsafdelings specialister.
Desværre kan de billeder, som spilleren tidligere forsynede vores specialister med, ikke accepteres til verifikation, da filerne ikke opfylder kravene fra vores specialister.
Spilleren forventes at levere farvede billeder af deres nationale ID-kort (begge sider) eller hovedsiden af deres pas.
Det skal bemærkes, at filerne ikke bør komprimeres ( størrelsen af en medfølgende fil bør overstige 1 MB ), for at vores sikkerhedsafdelings specialister kan acceptere dem til verifikation. Afspilleren skal også sende de ønskede billeder i JPEG-format med de originale filnavne (uden at redigere dem).
Spilleren skal således sende de ønskede filer, der opfylder de nævnte krav til security@betwinner.com ved at bruge en anden e-mail-tjenesteudbyder (ikke @outlook). For eksempel kan spilleren bruge en Gmail-konto til at give os det ønskede billede.
Med venlig hilsen,
Betwinner"
Kære venecolover2000,
Fortsæt venligst i henhold til instruktionerne givet af casinoet, og lad os det vide her i tråden, når du har gennemført alle de nødvendige trin. Vi venter på dine opdateringer.
We’ve reopened this complaint at the request of BETWINNER Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.
"Dear all,
Upon rechecking the case, we regret to inform you that the player failed to receive a response from our Security department since the Outlook domain may experience delivery issues. The player is therefore to use another email service provider for contacting our Security department specialists.
Unfortunately, the photos the player previously provided our specialists with can not be accepted for verification since the files do not meet the requirements of our specialists.
The player is expected to provide colored photos of their national ID card (both sides) or the main page of their passport.
It should be noted that the files should not be compressed (the size of a provided file should exceed 1 MB) in order for our Security department specialists to accept them for verification. Also, the player is to send the requested photos in JPEG format with the original file names (without editing them).
Thus, the player should send the requested files that meet the mentioned requirements to security@betwinner.com using another email service provider (not @outlook). For instance, the player may use a Gmail account to provide us with the requested photo.
Best regards,
Betwinner"
Dear venecolover2000,
Please proceed according to the instructions given by the casino and let us know here in the thread when you complete all the necessary steps. We will be waiting for your updates.
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