God dag alle sammen.
Jeg ville ikke ønske, at nogen havde en konto hos Dolfwin.
Jeg bad om en kontolukning i chatten. Du bliver herefter bedt om at sende en e-mail til at skrive . Denne siger dog, at du skal sende en e-mail til skriv. Efter frem og tilbage og alle e-mails, får du at vide, at du først kan lukke kontoen efter 90 dage! Efter 90 dage starter processen forfra!
Jeg har skærmbilleder af alt, hvad jeg skrev!
May I ask you what was the reason you stated in your request to close the account, please?
If the reason is a gambling problem, the casino should close the account immediately. It is very important, though, to clearly write it when requesting the closure.
Hej,
Jeg fortalte dem præcis årsagerne på grund af spilleproblemer og selvbeskyttelse.
Operatøren skriver:
Jeg forstår, at du ønsker at lukke kontoen, men vi skal følge reglerne.
Reglerne for 90 dage efter åbning af kontoen.
Efter 90 dage skrev jeg til dem igen, og processen startede forfra.
Unfortunately, as I can see, other players were also writing about the same issue with this casino, whose safety index is really low. It is currently on 4, actually.
Could you perhaps ask for help from someone who would set up a password to the casino side for you that you will not have access to?
You know, let's say someone else creates a password for your account and that password will not be shown anywhere; it won't be saved, and you will not know it. Sometimes this can help people to avoid such sites as well. And you won't be able to play there again if they are not responsive and are unable to close your account immediately.
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
