Hej, på 20bet-platformen bad jeg om selvudelukkelse. Først gav de mig runaround, og jeg endte med at satse €1.500, som jeg tabte, fordi jeg ikke udelukkede mig selv, før jeg fortalte dem, at jeg ville rapportere dem. Jeg ved ikke, hvor dette casino opererer, men her i Spanien er jeg selvudelukket. Jeg vil gerne rapportere dem, og jeg ville vide, hvor jeg skulle hen.
Hi,
these situations are quite usually about precise communication, so to start with the most important thing, may I know how you asked for the self-exclusion, please? Did you specifically mention the gambling addiction or fear of losing control?
That's also a very common misconception about this tool. I hope you won't mind asking me for details.
Always state gambling issues clearly; no one will do that on your behalf. The casino chat or support responds to concrete requests, and the outcome may vary very significantly based on the specific request.
To answer your question, though, the casino 20bet is licensed under Curacao, and in case you are sure the casino made a mistake or was not helpful enough, you may also complain right here.
Go through this guide 👈, please.
Hej igen, kl. 16:53 sendte jeg en besked til 30bet via e-mail, hvori jeg sagde, at jeg ville udelukke mig selv. De svarede mig omkring kl. 22.00. Kære spiller:
Vi beklager din beslutning om at forlade os!
Må vi spørge, hvorfor du vil lukke din konto?
Vi ser frem til at høre fra dig.
Med venlig hilsen
Casino Support Team
Men de blokerer ikke min konto på nuværende tidspunkt, det er når jeg begynder at spille og det går ud af hånden, det er en sygdom der ikke har nogen kontrol.
Hvad jeg ikke forstår er, hvorfor det tager dem 6 timer at svare, og de accepterer ikke min selvudelukkelse, idet de forsøger at forlænge tiden til at lukke min konto, så jeg falder tilbage til den, da de udmærket ved, at min måden at spille på er ude af kontrol.
Tak og bedste hilsner. Fer
Hi,
I perfectly understand that, but the question I asked remains. And the answer is the most important key to understanding the casino's approach towards your request. Hence, I would like to ask again:
Did you specifically state you are losing control or that you suffer from gambling addiction?
If not, the casino's response is common and makes sense.
As I said earlier, self-exclusion alone does not mean immediate harm. The immediate harm is demonstrated by the concrete reason. So, I believe it was a good step to ask you about the reason.
Did you respond to the casino's question, please?
The people on the other side are not familiar with your current conditions, so it is up to you to explain what's beyond that request - it is in your own favor to state the reason precisely to avoid misunderstanding.
Very often, casinos are asked to self-exclude because players know the casino will eventually offer a bonus or compensation to make the players stay. So, stating a compulsive issue should save you from this phase.
Do you understand why the reason is so super important? Being honest means staying better protected if the need arises.
I'll be here for an update, of course.
If I may, are we talking about 20Bet Casino or 30Bet or bets? I spotted different names.
Ray
Fre, 31/01/25 10:03
Kære spiller:
Vi er kede af at høre, at du har besluttet at lukke din konto, men det er din beslutning, og vi har efterkommet din anmodning.
Hav en god dag!
Med venlig hilsen
Casino Support Team
Fernando Toledo Portal
Fre, 31/01/25 07:20
Hvis du gør det, vil jeg indgive en klage mod dig.
Sendt fra Outlook til Android
________________________________
Fra: 20Bet Support Team <9054575+WVHVF@tickets.livechatinc.com>
Sendt: fredag den 31. januar 2025 kl. 7:59.00
Til: < >
Emne: Vedr.: Billet #WVHVF: Selvudelukkelse
Fernando Toledo Portal
Fre, 31/01/25 07:19
Jeg vil udelukke mig selv for altid
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________________________________
Fra: 20Bet Support Team <9054575+WVHVF@tickets.livechatinc.com>
Sendt: fredag den 31. januar 2025 kl. 7:59.00
Til: < >
Emne: Vedr.: Billet #WVHVF: Selvudelukkelse
Fernando Toledo Portal
Fre, 31/01/25 06:58
Jeg vil gerne vide, hvordan man laver selvudelukkelse
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________________________________
Fra: 20Bet Support Team <9054575+WVHVF@tickets.livechatinc.com>
Sendt: fredag den 31. januar 2025 06:37:57
Til: < >
Emne: Vedr.: Billet #WVHVF: Selvudelukkelse
Samuel
Fre, 31/01/25 05:37
Kære spiller:
Kan du præcisere, hvad du henviser til i dit svar?
Vi ser frem til at høre fra dig.
Med venlig hilsen
Casino kundesupportteam
Fernando Toledo Portal
Fre, 31/01/25 01:56
For jeg har ingen ende
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________________________________
Fra: 20Bet Support Team <9054575+WVHVF@tickets.livechatinc.com>
Sendt: torsdag den 30. januar 2025 23:25:23
Til: < >
Emne: Vedr.: Billet #WVHVF: Selvudelukkelse
Howard
tor, 30/01/25 22:25
Kære spiller:
Vi beklager din beslutning om at forlade os!
Må vi spørge, hvorfor du vil lukke din konto?
Vi ser frem til at høre fra dig.
Med venlig hilsen
Casino Support Team
Fernando Toledo Portal
tor, 30/01/25 16:53
Can you please concentrate on my 3 questions? I feel like you overlooked them again:
1 - Did you specifically state you are losing control or that you suffer from gambling addiction?
2 - Did you respond to the casino's question, please? Again, the addiction is the question.
(3 - If I may, are we talking about 20Bet Casino or 30Bet or bets?)
Jeg har sendt dig de e-mails, som jeg sendte dig
Do you think you can answer the three questions, please? The reason I'm asking is that I did not find the answers in this conversation.
Question number one is super important, and to me it seems you have not mentioned the gambling problem to the casino. Is this correct, please?
1 Hvis jeg engang havde mistet alt
2 ja
20 bet
Thank you very much.
So technically, the casino should proceed with the immediate account closure once you mention the gambling issue. Hence come my questions on that subject.
How long did it take for the casino to self-exclude you from the moment you mentioned gambling issues, please? As I said, once the player mentions real, current problems, the following action should be imminent.
Omkring 6 timer, men jeg spillede ikke i de 6 timer.
Jeg forstår heller ikke, hvordan en bookmaker ikke har et værktøj på hjemmesiden til at udelukke sig selv uden at skulle kontakte kundeservice. Sikke et spild af tid du giver kunden.
You must state the reason for exclusion as ‘I have issues or problems with gambling’
This will trigger an instant block. If after this you are then allowed to deposit and gamble then your bets will be void and your deposits should be returned.
Any regulated casino has this option. If they don’t then you are playing on a rogue casino who doesn’t follow any rules
Jeg forstår heller ikke, hvordan en bookmaker ikke har et værktøj på hjemmesiden til at udelukke sig selv uden at skulle kontakte kundeservice. Sikke et spild af tid du giver kunden.
Since many players use self-exclusion as a way to get bonuses or just the casino's attention, not to mention that to successfully self-exclude your account most likely needs to be verified, it makes sense such action requires the casino's check and cooperation. When money gets involved, consider that a standard contract termiation. The bank or insurance company will also need to check the contract before you can withdraw from it.
This is why you have to state the reason for self-exclusion clearly. When self-exclusion is used without mentioning gambling harm, it is regarded as a normal account closure until the issue is brought up.
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En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
