Legiano selvudvalg fungerer ikke.

Hej,

Jeg skriver her på tysk. Jeg så, at der er en oversætterfunktion. Jeg håber, det er okay. Men jeg kan også skrive på engelsk. Desværre har jeg fuldstændig mistet kontrollen over de sidste par dage og uger. Jeg har tabt omkring €7.000. Nu sidder jeg her, helt udmattet og ved mit vidende. Jeg er fuldstændig deprimeret, og jeg har det rigtig dårligt.

Hvad skete der?

Jeg startede hos Robocat Casino, hvor jeg "kun" indsatte et par hundrede euro. Så fik jeg mig selv blokeret. Det var meget svært og tog lang tid, men det virkede. Så meldte jeg mig til Legiano. De to kasinoer hører sammen, ikke? (Rabidi Nv). Jeg indsatte en masse penge der. Jeg bad flere gange om en kontolukning og en selvudelukkelse. Jeg adresserede min ludomani og problematiske adfærd via e-mail og live chat, og at jeg ønskede at blive blokeret. Mine anmodninger blev altid undgået, ignoreret, eller jeg modtog beskeder fra en VIP-manager. Nogle gange fik jeg svar, og her bad de om bekræftelse på min blokering. Selv efter at jeg bekræftede blokeringen, blev min konto ikke lukket/blokeret. Mine blokeringsanmodninger via live chat blev altid ignoreret, og de henviste mig til e-mailblokering. Jeg fik altid at vide, at jeg ønskede at blive blokeret på grund af problemer og ludomani. Nogle gange blev mine anmodninger besvaret på et andet sprog (hvorfor?). Nogle af mine blokeringsanmodninger blev besvaret med bonusser eller andre tilbud. Det finder jeg meget tvivlsomt. Har jeg en chance for at få en refusion? Er der nogen moderatorer her, som har kontakt til casinoet og kan hjælpe mig?

Mange tak, hvis nogen kan hjælpe mig her!

Hello, I believe the translator works well; don't worry about that.

I'm sorry to see what you have been through, and I won't pretend I know how you must feel. At least I will do my best to help cover the self-exclusion in casinos for you.

The way I see it, a refund will, however, not overcome possible relapses. Are you seeking a therapist or need contact, perhaps? Consult this search tool. 👈

A quick contact - just in case:

+49 6131 177 381

First of all, there is no general way to self-exclude everywhere so the best approach to effectively self-exclude is by asking for support and following advice in every specific casino - always state you are addicted - that's super important.

Sometimes, you need to send an email request to a specific email; sometimes the support can go through that immediately; in some cases, the KYC needs to be fulfilled, or you may also come across different scenarios. It just depends on the casino, the current situation, and its terms.

However, the casino should take immediate action and avoid any unnecessary delays, bonus offers, or small talk if any player expresses the problem clearly. Your experience has been different, in my opinion. 🙁

If the casino failed to address your self-exclusion request properly, a refund may be a fair solution. Have you kept screenshots of such requests and communication - emails, chats, anything available? Normally, I would strongly suggest filing a complaint against the casinos, though I imagine it must be difficult to deal with the topic, so let me know if it is ok for you to undergo such form of investigation

Hej,

Mange tak for din feedback og den tid, du tog dig. Jeg har allerede indgivet en klage. Jeg har også søgt hjælp foreløbig og talt med en veninde om, hvad der skete. Jeg har kun bevaret nogle af beviserne. Jeg har dog anmodet om en kopi af mine tidligere live chats.

Hey,

I hope you are doing ok.

First of all well done on admitting that you have problems with controlling your gambling. This is the first step that you need to see before you can break free from it.

Can you explain a bit more about any steps you have taken to block access to these gambling sites.

You need to put space between you and these casinos.

Stay safe,

Charlie

Hello,

glad to help; I hope you're hanging on.

I truly think you have nothing to risk with a complaint, and I'm glad you take that step. Based on my experiences, the chat logs or other sorts of evidence are essential for fair resolution; hence, good job trying to get those from the casino. We shall see what comes next.

If I may, I would also like to know a bit more about any steps you have taken to block access to these gambling sites. So, if you feel like talking, go ahead, please.

Just for you to know, the forum is going to be under less observation in the upcoming days because we are going to team building, but I'll do my best to catch up with you.

More importantly, it's great you have such a friend around!

god aften,

Ja, jeg har bestemt beviser. Jeg har anmodet livechattene om at have endnu flere beviser. Jeg håber, at der kan opnås en retfærdig løsning mellem mig og Legiano Casino. Min konto er siden blevet lukket. Kasinoet informerede mig om dette i min klage. Jeg er klarere i mit hoved og kan tænke mere klart. Jeg prøver at distrahere mig selv i øjeblikket. Mine hobbyer hjælper mig lidt med det.

Desværre forstod jeg ikke helt dit spørgsmål. Kunne du tænke dig at vide, hvordan jeg tager afstand fra emnet gambling generelt, eller vil du gerne vide, hvordan jeg ønskede at få mig selv udelukket fra Legiano, og hvad jeg gjorde for at opnå dette?

Teambuilding? Det lyder spændende! Laver du også teambuilding opgaver og spil? Det har jeg gjort før, og det var rigtig spændende og fantastisk. Jeg håber, at I alle har det sjovt og nyder at arbejde sammen.

Mange tak og god aften!

Good day to you

It's wonderful to hear you're feeling better! Furthermore, the evidence and associated development of the whole case is another piece of good news.

Charlie and I were curious about how you planned to avoid casinos. I mean, your post was quite urgent and despite the fact that I hate to say that aloud, the problem may come back occasionally. Well, I imagine how it sounds, but you know that once you experience it, precautions may help you later.

For now, let's just say I'll be around if you want to discuss safer gambling— no pressure, just possibilities.

Well, when it comes to the team building, this one is especially for me about working sessions and good food. 🙂 However, we regularly attend the Casino Guru Games, which focus entirely on team-based activities and games. The last time, I was so exhausted I could not walk the last day.

Thank you too and enjoy the day, stay positive.

Hej,

Jeg gør mit bedste for at modstå lysten til at spille. Jeg har været blokeret fra Oasis i Tyskland i et stykke tid nu. Når jeg har afsluttet denne sag, sørger jeg for at udelukke mig selv fra alle online udbydere. Jeg kan se, at tingene går fremad, og det er godt! Nu mangler jeg bare at fortsætte med min klage, og så bliver det også bedre økonomisk.

Kan du se min klage?

Hilsen

Hello!

Every minute you resist is a victory! Perhaps turning off the phone/tablet/pc and taking a walk when you feel stressed out might help a bit... It sometimes works for me.

Alternatively, try to calm down with the Droodles - link here 👈👈 It is not supposed to be about the score but about resetting the urge and mental presence to a calmer level.

I also see the complaint moving in a positive direction, so I hope it won't take long!

If you don't mind, I'd like to share a tool we've been working on since excluding from all casinos is not that easy, and I imagine keeping up the list might be handy:

The Self-Exclusion Assistance Tool 👈

Tell me how you are doing or let me know about any complaint progress I might have overlooked. 🙏

Hej Radka,

Tak for at give linkene. Jeg har allerede set på dem. Men jeg foretrækker stadig at berolige mig selv ved at gå udenfor eller blive distraheret af venner.

Desværre har jeg ikke hørt noget om min klage, og Casino Guru afventer stadig et svar. Jeg sendte alle nødvendige oplysninger. Gik jeg glip af noget, eller skal jeg gøre noget? Vil du venligst spørge efter mig? Undskyld hvis jeg lægger pres på dig, men jeg vil virkelig gerne væk fra dette emne så hurtigt som muligt for nu og passe på mig selv. Jeg har også meget at lave personligt, og det gør tingene ikke nemme i øjeblikket.

Jeg ville virkelig være dig meget taknemmelig

Hilsen og god dag 🙂

Men jeg glemte at nævne det vigtigste: Jeg er indtil videre forblevet spilfri. Tankerne er der bestemt, men jeg er holdt fast. Emnet gambling er dog stadig meget nærværende. Jeg var endda nødt til at handle og ændre min e-mail og sociale medier, fordi min algoritme ofte konfronterer mig med dette emne.

Hold on! You're doing great! Your decision to cut off all channels is commendable; this is indeed one of the most unpleasant aspects of social media. I will write down a reminder for the other players who are in comparable circumstances. I sincerely appreciate everything you have done, and I am hoping you will overcome the compulsion as much as possible.

Hello Samsam213!

Well, I wish the process would be much smoother, but do you remember me saying it usually takes some time? It does. Each party involved has a 7-day time frame. Perhaps this description helps:

"Each involved party (you, the casino, or the Casino Guru team) has seven days to respond when they are required to do so to move the complaint forward. When this period elapses without a response, we usually choose to prolong the time limit by another seven days.

As the successful resolution of a complaint often takes a lot of communication between all three parties, the total time can add up. The average time it takes to close successfully-resolved complaints is roughly 21 days from the date they were submitted, but again, this varies a lot from one complaint to another."

However, it appears that you have made progress and reached an agreement. Could you kindly let me know once you receive the refund, please?

Wish you an easy day - free of struggling! ✨