Magius casino- account closure (side 2)

Don't play to this casino. NEVER

I ASKED SEVERAL TIMES TO CLOSE MY ACCOUNT CAUSE GAMBLE ADDICTION.

They don't close the account of players .

STAY FAR

I have the same problem bro.

The only difference is that i don't asked nothing from them. Just to close my account by self exclusion..

They are fraud.

Stay away

Hi, this situation is really stressful as I can see.

How long are you trying to self-exclude your account? Did they tell you why is it not possible? Sometimes it takes time but it shouldn't take too long I would say as it is serious matter.😕

I have one question. I saw you had a open complaint and you marked it as resolved. Was your case solved or not when you write this?

Dear Jaro

today solved THE PROBLEM after 8-9 attemps . Meanwhile i lost about 1000 euros cause of this situation..

And how this solved??

I Shout , and insult them.

They have system that situation, is not logical so much long time for just a simple closing account. They have system Jaro.. They know the weakness of the players that's are addicted to gamble.

For those that read those notes a simple advise DONT PLAY TO THAT CASINO.

I cant say that all casinos are the same..I asked from others casino closing my account and they did IMMEDIATLY

Thanks

Hi, sorry to interrupt, but I can't imagine how hard it was, and I'm glad it's over.

Of course a bitter taste remains because what you described is more like a horror story than a serious request for account closure and proper response.

I imagine you would love to put this behind you, but if you can handle sharing screenshots or conversations you were put through, I'd say that would help others to form an opinion.

I appreciate your efforts and consider it merely an idea.

Hej. Jeg vil gerne indgive en officiel klage mod Magius Casino for at have begået bedrageri med min konto. Jeg anmodede om lukning i februar, og de sendte mig en bekræftelse på, at min konto var blevet lukket. Nu har de til min overraskelse genåbnet den uden mit samtykke. Jeg har skærmbilleder, der bekræfter lukningen i februar.

Hi, if you want your account closed, you can certainly file a complaint with us.

In any case, did you ask the casino why they reopened your account? On what grounds was it closed?

Jeg lukkede selv kontoen. Jeg har aldrig anmodet om at få den genåbnet. Jeg sendte en e-mail til support, og alt de fortalte mig var, at de lukkede den igen uden nogen forklaring på, hvorfor den blev genåbnet uden mit samtykke. Jeg anser dette for at være en alvorlig sag og vil gerne indgive en klage.

Well, I need to know what the problem is. It's true that they opened your account and then closed it right away. But if that's all that happened, there's basically nothing we can do to help.

If you think otherwise, please tell me more.