Hej, min søn mistede for nylig alle de penge, som jeg og hans far gav ham, + hvad han tjente i de sidste par år på Stake. Det gjorde ham deprimeret, og han får hjælp nu.
Så min søn kom for nylig ind i gambling gennem folk, der streamer det på sociale medier, og besluttede at prøve det også, han vidste, at han var afhængig, så han bad dem om at blokere ham fra siden, og det var, hvad de gjorde. Desværre åbnede han en ny konto og sendte dem et billede af et afsluttet universitetsmærke for KYC, selvfølgelig godkendte de det ikke, men de gav ham tilladelse til at indbetale, og selv efter at han havde indbetalt og tabt 50k, gjorde de det ikke bed ham om at fuldføre KYC ordentligt, de stillede ingen spørgsmål.
Er der noget vi kan gøre for at få pengene tilbage??
Hi, my son recently lost all the money that me and his dad gave him + what he made in the last few years on Stake. It got him depressed, and he is getting help now.
So, my son recently got into gambling through people who are streaming it on social media and decided to try it too, he knew he was addicted so he asked them to block him from the site and that's what they did. Unfortunately he opened a new account and sent them a picture of an exited university badge for KYC, of course they didn't approve it but they gave him the permission to deposit, and even after he deposited and lost 50k they didn't ask him to complete the KYC properly, they didn't ask any questions.
Is there anything we can do to get a refund??