7K Casino – generel debat

Hvis du vil diskutere noget i relation til 7K Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.

Jeg har en saldo på 1.700,00 mexicanske pesos, som jeg ikke har kunnet hæve, fordi de siger, at jeg skal bekræfte min adresse. Først og fremmest forstår jeg ikke, hvad min adresse har med det at gøre. De har haft den, siden jeg registrerede mig, og jeg har sendt dem en sms og spurgt, hvordan de bekræfter min adresse, men jeg har ikke modtaget svar. Jeg har allerede sendt dem mit vælger-ID, som er det officielle ID for Mexico.

Hi, this is quite a common procedure and a normal request from the casino when it comes to verification. What's unfortunate is that they didn't tell you exactly what you should send. So what does it show you that you should deliver? I know that sometimes players send bills that they pay for like electricity, phone or something like that if your address is on it. If not, I would try emailing them or contacting live chat to see if they can help. 

How long has this situation been going on? 

Hej, jeg har kunnet hæve min saldo, mange tak for jeres støtte.

men så de har viden.

Jeg har også sendt dig et billede af mit vælger-ID-kort (INE).

MANGE TAK VENNER ✌👋😃

Jeg havde en meget dårlig oplevelse, og jeg har billeder og videoer, hvor de åbenlyst ikke tillod mig at foretage en udbetaling, og de svarede kun, at de fulgte en protokol, men udbetalingen blev aldrig godkendt.

Hello,

It appears to be a challenging situation, and it is certainly wonderful that you found this forum. Do you know what would be a good follow-up? The casino's statement. So far, I understand your concerns about the casino's approach of not allowing you to withdraw funds; however, if we want to fully understand the problem, we must also consider the perspective of the casino.

Can you kindly share in any form (screenshot, copy/paste text) how the casino explained this situation to you?

What, in their opinion, was the reason for not approving your withdrawal, please? You see, I'm not asking just out of curiosity; I aim to lend you a hand.

Dette var det svar, de gav mig, og i min hjælpeløshed over at se, at de simpelthen havde stjålet mine gevinster, besluttede jeg mig for at spille, og tydeligvis vandt jeg ikke noget igen 🤷🤷

Dette var svaret på din e-mail

Hvis du har brug for at få teksten i e-mails oversat, så giv mig besked, og jeg vil med glæde oversætte den.

Oh, that's really wonderful news! 🐱‍🏍✨🚀

I hope this is a positive sign for the others as well. I probably did not get the ID card but it does not matter as long as you have the money from the casino. I reckon. 😉

Thank you for sharing!

Probably the best thing that could have happened. 

I didn't think it would be so soon but still.

Did the ID eventually sort it all out or did you send something else? 

Anyway, congratulations and I wish you many more wins and successful withdrawals.🎉☘️

Thank you, and please don't worry; I use Google Lens to help with translations. Let me take a look and I will get back to you based on what I gather from the screenshots.

Oh, with all honesty, I was expecting at least something a bit concrete. So, the technical team is working on your withdrawal, which feels unusual at best, because that would suggest a technical problem on the way and I would expect to suggest different current working payment methods.

Well, thanks to the other player, we still know the casino is capable of paying, though if I may, I would ask the support what other payment options are currently available to you.

Or perhaps, did you try?

Nå, jeg blev desperat og begyndte at spille med pengene, og det gav mig ikke længere nogen form for præmie, og siden da har jeg bare spillet, og det er bare tab.

Oh, I'm sorry to hear this.

Would you consider setting up responsible limits for the days to come? I think taking a little break would be beneficial as well.

The problem is that once you become restless and the casino still has some technical difficulties to resolve, it feels doubly tricky to continue playing under the same conditions. I hate to be that direct, but still, what happens if you win again?

Ja, jeg forstår, men jeg vidste allerede, at jeg ikke ville få det, jeg havde fortjent, og derfor fungerede det i det mindste som en tidsfordriv.

Ok, fair enough. As long as that works for you, all is well. I was just a little worried. My apologies. 🙂

What are your most favorite games for having an entertaining session anyway?

Jeg har et problem. Jeg har foretaget en udbetaling fra bet7k, og den fremgik af de godkendte oplysninger, men det viser sig, at der allerede er gået en hel dag, og den udbetaling, jeg anmodede om, afspejles ikke i min bankkonto. Hvad skal jeg gøre i dette tilfælde?

Og i mine personlige oplysninger, hvor mit ID-nummer er, kunne jeg ikke ændre navnet, og det forblev med min e-mailadresse. Hvordan kan jeg rette det og indtaste mit personlige navn?

Hello, did you ask the casino about your concerns, please? The information under which you registered in the casino should match your ID; hence, I would inform the casino and seek support. In my opinion, this needs to be fixed asap, because withdrawals are usually only approved upon successful account check.

Did you already verify your casino account, please? In any case, please forward your concern to the casino support at once.