6 måneder siden
Hvis du vil diskutere noget i relation til BetCollect Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.
BetCollect Casino – generel debat
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6 måneder siden
betcollect.com, virkelig mærkelig opførsel. Casinoet afviser udbetalinger, fjerner saldi fra spillerkontoen. Tilbageholder penge opkrævet med indbetaling uden bonus.
Automatisk oversættelse:
6 måneder siden
Guru vurderer betcollect.com casinoets vilkår og betingelser som "faire". Jeg synes ikke, det er fair, når vilkårene og betingelserne er sådan, at hvis du spiller med en bonus, for eksempel med en indsats på 4e, og sænker indsatsen til 1e... eller omvendt (maks. indsats med en bonus på 5e). Casinoet afviser og tilbageholder gevinsterne. Synes GURU, at disse vilkår og betingelser er fair?
Automatisk oversættelse:
6 måneder siden
Could you tell us if the casino explained the reason for doing so, though?
There should be an email sent to you with some explanation, I believe.
6 måneder siden
De sagde ikke andet end overtrædelse af bonusvilkår, bonusmanipulation. Indsatsændring >75%. Jeg spillede primært med små indsatser... ifølge brugsbetingelserne er det en "bonusmanipulationsovertrædelse af brugsbetingelserne", hvis du hæver et væddemål fra 50 cent til 1e. De tilbageholdt gevinsterne. De tilbageholdt også gevinster, der blev indsamlet med en indbetaling uden kampagne/bonus. 2 indbetalinger returnerede min spillekontosaldo.....ellers tog de alt...😅. Nå, jeg foretog en hævning fra mine indbetalinger, KYC-godkendt....nu skal jeg sende mine bankkontotransaktioner i 6 måneder....for at få de 2 indbetalinger returneret/foretaget.....
Automatisk oversættelse:
5 måneder siden
Det lader igen til, at betcollect ikke svarer på guruens spørgsmål og heller ikke svarer. Casinogurus vurdering er for høj, og de "faire vilkår og betingelser" er ikke sande. Du spiller med et 1e-væddemål....du hæver 2e = "Bonusmanipulation".... Casinoet siger, at "vores forpligtelse er at tilbageholde gevinster". Derudover tilbageholder de gevinster fra indbetalinger foretaget uden bonus...."faire vilkår og betingelser"?
Automatisk oversættelse:
5 måneder siden
I really hope that our complaint team will be able to get in touch with this casino because it won't have a good impact for them not to reply to your complaint, of course.
I believe that they still need to learn a lot as a fresh casino in order to become better.
5 måneder siden
Mange lignende sager.....ingen reaktion på klager. De spilder deres tid...lukker siden...fortsætter under et nyt navn. Gurus vurdering af betcollect casino for høj..."faire brugsbetingelser"? Kundeservice ikke tilgængelig....reaktion på indbetalingsproblemer 10+
Automatisk oversættelse:
5 måneder siden
Hello, I'm sure you know the cases need to be closed as unresolved first, which is always the thing. To be honest, there has been just one complaint closed as solved, so yours is now the only open case.
I know how it sounds and I also know you are familiar with the complaints results affecting the ratings.
Additionally, if you prefer fresh casinos, keep in mind that they are always riskier:
"BetCollect Casino is a new online casino, which makes it more difficult to evaluate it. Based on our current findings, it has a Safety Index of 6.6. Explore this casino’s Safety Index"
Hence, there is still the forum for sharing experiences all the time. I hope the casino will respond; if not, there will be consequences, of course.
5 måneder siden
Betcollect er SVINDL! Hold dig væk. Casinoguru-anmeldelsen af dette casino er fuldstændig misvisende.
Automatisk oversættelse:
5 måneder siden
Dear Koppari, please put some effort into your posts. I understand that it is frustrating when a complaint remains unresolved, but we have recently explained to you how this impacts the review process—it also affects the Safety Index. You know it. Not tomention that you risk fresh casinos...
"BetCollect Casino has a Safety Index of 6.6. But since it is one of the newest online casinos, we may lack sufficient data to fully assess its safety. Which is why we have categorized it as a Fresh online casino for now. "
So, considering your previous post about the unpublished casino, I suggest you start reading and thinking twice before posting.
It is really difficult to respond to you like this, and we've all been through it for many years. This thread is another perfect example. Just as Jaro said earlier to you, "There are certain processes that we simply have, and since you know about them, there is nothing more to say."
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5 måneder siden
Godmorgen, jeg har problemer med denne spilleplatform. Jeg har anmodet om en udbetaling, og de har problemer med gyldigheden af min spillekonto. Lad mig forklare:
Jeg har fremlagt alle de nødvendige dokumenter for at validere min konto. De beder om navnet på betalingskortet, som ikke findes, fordi det er knyttet til min bankkonto. Hvordan kan jeg løse dette? Jeg har sendt en kontoudtog, men de bliver ved med at bede om en udtog fra hævekortet, som ikke har mit navn på.
Automatisk oversættelse:
5 måneder siden
Good morning to you!
I understand how frustrating this must feel.
Some, not just Italian, debit cards simply don’t have the holder’s name printed on them, even though they’re fully linked to a verified bank account in your name. Unfortunately, many casino support teams are unaware of this and tend to insist on "seeing" the name on the card.
If that’s your situation, there isn’t much else you can do apart from explain it clearly to them. You can point out that your card is connected to your checking account (which is already verified under your name) and attach a bank statement or online banking screenshot showing that link.
If they still don’t accept it, you might need to request an official declaration from your bank confirming that the card is yours. That’s usually called "dichiarazione di titolarità della carta" in Italian. I looked that up.
It’s an unfortunate gap in how some casinos handle verification, but as far as I can tell, you’re doing everything right.
I would also like to stay in touch to find out how the verification proceeds.
If the casino fails to resolve this situation, however, I suggest you complain. I'll help you with that.
2 måneder siden
I have an issue with this casino. I did a deposit, I played and then i wanted to make a withdraw. I uploaded my files but there's been a week and they still checking them and I dont have any news. They say wait but i think its too much time.
2 måneder siden
Betcollect er ikke en seriøs hjemmeside. Jeg vandt 50 + 23 + 11 €. Der vises intet i spillehistorikken, hvilket er det, de beder om med det samme. Jeg har skærmbilleder af de to anden gevinster med tiden og alt muligt. De er svindlere.
Automatisk oversættelse:
2 måneder siden
Og jeg spildte timevis på at snakke med chatteamet, som stillede det samme spørgsmål igen og igen. Det blev videresendt til de rigtige personer (siger de), og indtil videre intet.
Automatisk oversættelse:
2 måneder siden
I have an issue with this casino. I did a deposit, I played and then i wanted to make a withdraw. I uploaded my files but there's been a week and they still checking them and I dont have any news. They say wait but i think its too much time.
2 måneder siden
Have they informed you if there is anything else needed from you at least?
When exactly did you request your withdrawal, please?
2 måneder siden
Betcollect er ikke en seriøs hjemmeside. Jeg vandt 50 + 23 + 11 €. Der vises intet i spillehistorikken, hvilket er det, de beder om med det samme. Jeg har skærmbilleder af de to anden gevinster med tiden og alt muligt. De er svindlere.
Automatisk oversættelse:
2 måneder siden
When did this happen, please?
If you see that the casino is not really helping, perhaps our complaint team could try to help.
Please let us know about any updates.
i går
Hard to recommend casino. Every deposit has a 5x rollover requirement and it took 3 weeks for withdrawal.
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