1 år siden
Hvis du vil diskutere noget i relation til BetNFlix Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.
BetNFlix Casino – generel debat
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1 år siden
I går indsatte jeg 10 euro via Trustly til BetNflix casinoet og vandt et par hundrede euro. Jeg spillede uden bonusser. Nu har jeg forsøgt at hæve mine gevinster, men casinoets såkaldte KYC virker virkelig langsom. Jeg hører, at det vil tage mindst tre dage, før vejen bliver tjekket. Jeg sendte dem alle de nødvendige dokumenter. Jeg venter på at se, hvordan det går. Jeg vil skrive her om det endelige resultat.
Automatisk oversættelse:
1 år siden
Hey there.
Congratulations first 🙂.
Have you managed to pass the KYC in the meantime? I hope you have. Honestly, three days sound annoying, but it could be far worst... But it does not matter at this point, I'd say.
Just a silly question, how did you end up playing in such a bad casino? Did you see the security index?
Anyway, I'll wait for the update!
1 år siden
Tak for din besked, Radka. Ja, jeg plejer at læse anmeldelserne mere omhyggeligt.
Det var en anden spilleside, hvor jeg fandt netop dette casino. Der var ingen advarsel.
Jeg plejer at sætte en ti her og en anden her og prøve, hvordan kasinoet ser ud. På overfladen virker BetNflix overhovedet ikke usædvanligt.
Nå, i hvert fald er mit KYC bestået, og min konto er bekræftet.
Jeg indsatte et par hundrede hævninger. Det ser ud til at holde 🙂 Jeg vender tilbage til det på mandag, hvis jeg hører noget nyt.
Automatisk oversættelse:
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1 år siden
Udbetalingen af pengene er nu lykkedes.
Så alt gik ok. Lidt langsomt, men det virkede alligevel 🙂
Kasinoets kundeservice var hurtig og venlig gennem hele processen.
Automatisk oversættelse:
1 år siden
You have no idea how glad I am! 🙂
The moment I saw the warning saying: Very high value of withheld winnings in player complaints in relation to the casino's size
I was kind of nervous, you know?
Thank you for letting me know. Just a tedious question, are you staying with them? According to your personal experiences, it didn't sound that bad, though I'm still a bit concerned myself 🙂.
1 år siden
Måske ikke. Der er trods alt andre kasinoer i verden 🙂
Lad os komme tilbage til forretningen!
Automatisk oversættelse:
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1 år siden
I bet you're right! 😀
May Lady Luck covers your back! Once you're lucky, check out the new forum"winning" feature 🙂
1 år siden
This is insane, I have used hundreds of betting sites/casinos and I have the "regular" documents saved that I use every time to complete a KYC verification. However, this time suddenly NONE of those is an accepted document?? I have been fighting for 3 days now getting very slow automatic replies. It seems like NO ONE at the site gives a damn about the customers. I even had to order a "Proof of Residency" that I had to pay 10€ of my own money for just to proof my address because no other document was good enough to prove my address.
This is scary. Please, someone get this site closed down. I am amazed.
1 år siden
Hello.
Well, the casino should explain why all those documents are not enough. Or more specifically, what seems to be wrong with those?
Could you share the list of rejected docs and also the reason stated by the support - if possible? I believe it may help others, at least.
1 år siden
Hey,
As we all know, it is an age-old tactic making the KYC process difficult to make customers, even potential gambling addicts lose their money before they can withdraw it. It is a business, I get it. However, this "BetnFlix" is going way too far with it.
As a proof of address, they only accept a "Proof of Residency from the Digital and Population Data Services Agency".
Even sending a proof of deposit was way more difficult than to any other sites. But the address really was a pain.
In Finland you can only get a Proof of Residency by paying 10€. So, in order to withdraw from this site you have to pay 10€ of your own money extra if you don’t have a Proof of Residency waiting around already.
Today I got an e-mail finally saying that my account is verified and I should get my withdrawal in 2 business days.
Except if they still need "additional documentation"
So, I am pretty sure they will be asking for additional documentation as well 🙂
Terrible.
1 år siden
I'm aware of they delaying tactic you just mentioned, but it's less common than you might be thinking. There are numerous reasons for slow withdrawals. Sometimes, it related to tech. issues with the payments provider, in other cases, it might be simply because the casinos lacks employees (vacation, sickness etc.). I remember when I wanted to get verified with Revolut many years ago, it took them over 14 days to verify my documents, because there wasn't anyone who could read the documents written in Czech language except someone who was off for 2 weeks (that's how I understood the situation).
Some casinos operate with a very small teams so the processes may take a lot of time. I'm more concerned about the specific proof of address they requested from you. They don't need to request this specific document at all and if they do, they should refund you the 10 eur. By the way, have you noticed the very low safety index they have on our website?
1 år siden
Yeah I completely understand, issues and delays with the payment provider being probably the most common reason for slow withdrawals etc.
I agree on the fact as they should refund the 10 eur. as that is crazy that only one specific document is good enough to proof your address. But the refunding will never happen, so I am not even bothering to think about it. It was 10€ wasted, but at least now I know to stay very far away from this site and let others know it as well.
No utility bill is good enough for them. I even sent a government issued tax return -letter to them which is, I’d say, the most legit way to proof your address possible. But, still no.
I have now noticed the low safety index, which makes complete sense after experiencing all this myself. I should have checked it before touching this site and I will make sure to check them in the future.
1 år siden
I think it is great you shared this part with us, not every player is used to checking the reviews or safety index, and by sharing, you might help others avoid this place. So - thanks!
I would normally say something like: "You should consider submitting a complaint because it feels natural when the casino is making such a mess", but I understand you don't bother anymore.
Fair enough. 🙂
Just one thing, may I know how did you come across this casino? Advert, banner, perhaps?
1 år siden
Can’t exactly remember how I came across the casino. I think it was some kind of a list of new casinos so I thought I’d give it a go. How wrong I was 😂
1 år siden
Hey is this casino legit?? I played so much casinos but this one is sofar the horrible one. I won some money after i want withrawal i needed to verify i did it(horrible one) never got some verivication experience like this one. But finally it succeeded now i am waiting 3 days for pending witrawal still no sound from them. And the most annoying part is you can only withrawal 1000 at the time it gonna take for ages i thing maybe i never see the money
1 år siden
Hej!
Jeg forstår din smerte villeoinas og ugcn.
Jeg er selv en meget uerfaren spiller. Det skete for mig for omkring et år siden, at jeg vandt mere end 4000 euro med et indskud på 10 e. Det var da jeg startede disse spiljobs. På det tidspunkt spillede jeg Tombstone RIP på Wazamba casino.
Kasinoets KYC-foranstaltninger stressede mig virkelig. Jeg skulle endda igennem et videoopkald, hvor ansigtet på personen fra vores område var synligt, men ikke interviewerens identitet. Interviewet blev gennemført på engelsk. Intervieweren var en munter ung kvinde, og det lød på mig, at hun talte engelsk på finsk mv.
Til sidst fik jeg mine penge. fra kasinoet, selvom det tog lang tid (=flere uger).
Casino Guru hjemmesiden var en stor hjælp til at få sagen løst!
Jeg tænkte, at jeg ville lindre din smerte ved at fortælle ovenstående anekdote.
Jeg nævnte tidligere, at jeg vandt et par hundrede euro fra Bet'n'flix casinoet. For at få mine penge på det tidspunkt skulle jeg sende billeder af el osv. regninger og mit eget ansigt kombineret med mit kørekort osv. Der var dog ingen grund til at foretage et videoopkald med dem 🙂 Alligevel tog det mange dage. Pengene kom dog ok ud til sidst.
Og se, da jeg pludselig ikke tror på det, geninvesterede jeg 10 euro i Bet'n'Flix casino i sidste uge. Jeg har aldrig lagt mere på én gang. Denne gang vandt jeg 100 euro. Pengene kom på min konto i løbet af et par dage.
Jeg håber alt går godt for jer andre. Jeg ønsker store gevinster for hver type! Tak også til Casino Guru for hjælpen.
Automatisk oversættelse:
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1 år siden
Aaah, it happens so often. Well, one never knows, especially when it comes to fresh casinos!
1 år siden
Hey is this casino legit?? I played so much casinos but this one is sofar the horrible one. I won some money after i want withrawal i needed to verify i did it(horrible one) never got some verivication experience like this one. But finally it succeeded now i am waiting 3 days for pending witrawal still no sound from them. And the most annoying part is you can only withrawal 1000 at the time it gonna take for ages i thing maybe i never see the money
1 år siden
I believe you should find yourself someplace nicer - pick up your money and move on. This casino is not recommended at all:
https://casino.guru/betnflix-casino-review
I pray you get the money soon, will you let us know when that happens?
I want to be sure you made it!
1 år siden
Great to see that sometimes it just all works somehow 😀!
I think I can say we are always glad to help, in return make sure to review casinos fairly and honestly, this is something we would really appreciate. 💚😎
Kind note: use the reply button to get in touch with someone, it increases the chances you'll get the reply soon because the recipient might be notified about your post. 😉
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