1Win Casino - Player account blocked with funds

Nine months without a clear explanation is a long time, and I’m sorry this has been causing you so much stress.

In the screenshots, 1win states that the account was closed at your request, which you dispute. However, the refund email specifically refers to an unsuccessful deposit. That does not explain what happened to the ₹500,000 you say remained in your account.

Could you confirm whether ₹500,000 was the available balance immediately before the account was blocked, rather than your total deposits over time? You mentioned having account screenshots—do any show that balance? The images attached here don’t display it.

Also, have you completed the complaint form through our Complaint Resolution Center, or have you only posted here on the forum? A forum post does not automatically create a formal complaint or assign a specialist.

Please hide your email address and verification codes in any screenshots you share publicly.

That clears things up, the unsuccessful deposit refund was separate from the balance you’re disputing.

Yes, please submit your case through our Complaint Resolution Center- green letter are link, click on it. Explain that ₹500,000 was your available balance immediately before the block and that you could no longer access the account to take a screenshot.

You can still submit the complaint without that screenshot. Include the correspondence you already have, the timeline, and the clarification that the refunded deposit was unrelated to the disputed balance.

Your submission will first be reviewed by our complaints team, who will assess the information and determine how we can help. A specialist is not automatically assigned through a forum post.

Once you’ve submitted it, please watch for the team’s response and any requests for further details.

You’ve now completed the submission and included the clarifications and evidence we discussed. The next step is for our complaints team to review the information and determine how to proceed.

I can’t confirm exactly when a specialist will be assigned, but please keep an eye on your complaint page and email notifications for the team’s first response. They may ask additional questions to understand what happened to your balance.

If 1Win sends you any new information in the meantime, please add it to your existing complaint so the team has the latest developments. You’re welcome to keep us updated here too.

You are welcome.

Jaro is back on Monday so you can follow up then. Hope everything will be ok, of course.