Jeg forsøgte at hæve €280 for første gang
efter 2 dage ankom e-mailen, der sagde, at tilbagetrækningen var annulleret og pengene blev krediteret tilbage, jeg forsøgte igen den 31. maj, på historikken ser det ud til, at det er betalt, men de ankom ikke, jeg sender en e-mail, de svarer, at hævningerne den 31. var aflyst. Hvad kan jeg gøre ?
Kasinoet er Bdmbet
The casino has a high spam score. Doesn't seem trustworthy. Better try reaching out their customer support.
Jeg forsøgte at hæve €280 for første gang
efter 2 dage ankom e-mailen, der sagde, at tilbagetrækningen var annulleret og pengene blev krediteret tilbage, jeg forsøgte igen den 31. maj, på historikken ser det ud til, at det er betalt, men de ankom ikke, jeg sender en e-mail, de svarer, at hævningerne den 31. var aflyst. Hvad kan jeg gøre ?
Hi, I see you have already registered a complaint, so this is your next step where our team will try to help you.
However, when you are withdrawing here for the first time, do you have a verified account ? Did the casino tell you why the withdrawal was canceled and the money was returned, but the history shows it differently ? It would be best to know the reason.
Did you play with any bonus ?
Let me know and hopefully we will be able to resolve your situation with you.
mit kasinokaldenavn er Loss66888705
Jeg er blevet verificeret 
bdm bet fra historie resultater 
Betalt, men det er ikke pengene blev ikke krediteret tilbage til mig. De sagde, at udbetalingerne den 31. blev annulleret, og det var det
Well, I see that nothing has moved and the casino is not trying to help you in any way.
However, I saw that Kristina wrote you back and she has some questions about the complaint so it would be good to write her back.
Just click on this link and reply. ⬅️
Besides, I was wondering if you have tried to contact the payment provider where the money is supposed to come to you, whether they see any transaction or not. Maybe you would have gotten some response.
Would you try that ?
Godaften, jeg kan se, at dette casino er et fupnummer, jeg foretog en indbetaling på €20 for mere end 5 dage siden, saldoen er ikke kommet ind på kontoen, og jeg leder efter min saldo indtil videre, ingenting. Folk giver ikke engang svar
Try to check with your payment provider, the fault could be on their side as well.🤷♀️ Which payment method did you use, if I may ask? Let us know if you have any news, please.
Jeg betalte for tjenesten, som jeg altid gjorde hos andre spillehuse, de sendte mig en mail i går om, at jeg skal vente yderligere 5 hverdage. Jeg foretog servicebetalingen den 11. og indtil videre har jeg ikke set nogen penge eller noget. Ingen kan forklare mig, hvad der skete. Jeg går til chat flere gange for at tale med dem, svaret er altid det samme, og de siger, at jeg skal vente på, at de siger noget.
Hello. Despite your expectations, I think Romi had a good idea when she suggested asking your payment provider. At least you would know there was or is no issue on your side. I have to say it's quite a delay, so obviously lack of explanation is not pretty helpful. Yet perhaps, the casino support is helpless too, waiting for their partner to come up with something solid. I hope it won't last much longer. 🤞🤞
In any case, let us know ho you're faring, please.
I won 800 dollars by placing bets and now I am stuggling to get the money from them .
I provided 2 sets of documents in 2 days.
To not be tempet to cancel the withdrawal I ve told them to exclude me for addiction and send all the funds.
When you say that you placed some bets, do you mean sports bets, please?
When exactly did you request the withdrawal, and have you provided all the requested documents already?
So, now your account is blocked due to the gambling addiction, and you wait for your winnings to be sent. Right?
I hope that it will be processed soon and will wait to see that everything goes well.
Placed some sport bets and provided them bank statement and transaction recipts.
This morning I ve messaged them on live chat support and the agent said that the docs were not event added to the case, I had to upload them for the 6th time in the chat and he said that now are added and I should get an answer today but I doubt that
That's really inconvenient and overly sounds like a very stressful situation, but at least the operator confirmed that the documents were added, which is always a necessary step and in many cases is also required for fulfilling the self-exclusion request.
I would assume you are now about to be verified; would you let us both know how it went, please?
Update:
So, hopefully, they really keep what they say. Right? 🤞
I hope that all will be ok
This looks good. What do you say?
Keep us informed, and hopefully soon the money will be in your account.
9 of April - I did not receive my withdrawal yet.
Tomorrow should be last day 
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
Du omdirigeres til casinoets website. Vent et øjeblik. Tjek indstillingerne, hvis du bruger software til annonceblokering.
Vedhæftede nogle billeder
