Casinochan doesnt follow own T&C's

4 år siden

OriginalOversættelse

Hej,

Jeg spillede på casinochan og modtog en 1. indbetalingsbonus på $ 250. I henhold til de generelle bonusvilkår 1.16, som angiver:

Den maksimale indsats med en aktiv bonus er 5 CAD, 5 AUD, 5 EUR. (Medmindre andet er angivet i særlige betingelser for bonusen). Hvis du køber eventuelle spilfunktioner (inklusive, men ikke begrænset til 'respin'), tilføjes dit indsatsbeløb. Hvis spilleren overskrider det maksimale væddemål, når bonusen er aktiv, forbeholder CasinoChan sig retten til at konfiskere gevinsten.

Jeg satsede over denne grænse fra min første indsats baseret på den følgende klausul i de vilkår og betingelser, som jeg accepterede ved registrering 1.15, som siger:

Ved at placere væddemål, der overskrider den specificerede grænse, bekræfter spilleren således, at han / hun afviser bonus og det vindende, der er modtaget på grund af en sådan bonus. Bonusen trækkes tilbage uden ret til at gendanne den.

Under dette andet placerede jeg min første indsats på $ 10 CAD. Jeg afviste bonusen og var derfor ikke bundet til at regere ovenfor i 1.16 af de generelle bonusbetingelser. Også under de generelle bonusbetingelser 1.14 står det:

Balance for rigtige penge bruges først, når du spiller. Alle indsatser foretaget af en spiller trækkes fra det. I de tilfælde, hvor der ikke er nogen saldo for rigtige penge, bruges spillerens bonussaldo til at trække indsatte indsatser

For mig betyder det, indtil jeg gennemgik den indledende indbetaling på $ 725 CAD, jeg aldrig spillede med bonuspenge. Jeg gik aldrig en gang under USD 725 CAD. I diskussion med casinochans kundeservice vil de hverken anerkende eller bestride den klausul, jeg har givet i henhold til betingelserne 1.15. Jeg tror, at casinochan åbenlyst ignorerer deres egne vilkår og betingelser og holder sig til dem, der kommer dem til gode. Jeg mistede $ 14000 CAD, alle forsøg på at arbejde med dem falder på døde ører, og alt hvad jeg får er et computergenereret svar. Hvordan går man videre ???

Hello,

I was playing at casinochan and received a 1st deposit bonus of $250. As per the general bonus terms 1.16 which state:

The maximum bet with an active bonus is 5 CAD, 5 AUD, 5 EUR. (Unless stated otherwise in special terms for the bonus). Purchasing any game features (including but not limited to 'respin') will add to your bet amount. If the player exceeds the maximum bet when the bonus is active, CasinoChan reserves the right to confiscate the winnings.

I was betting over this limit from my first bet based on the following clause in the terms and conditions I agreed to upon registration 1.15 which states:

Placing bets exceeding the specified limit, the player thus confirms that he/she rejects the bonus and the winning received due to such bonus. The bonus will be withdrawn without the right to recover it.

Under this the second I placed my first bet of $10 CAD I rejected the bonus and therefore was not bound to rule above in 1.16 of the general bonus terms. Also under the general bonus terms 1.14 it states:

The real money balance is used first when betting. All the bets made by a player are deducted from it. However, in cases when there is no real money balance, the player's bonus balance is used to deduct the bets placed

To me this means until I went through the initial deposit of $725 CAD I was never playing with bonus money. I never once went below the $725 CAD. Also in discussion with casinochans customer service they will neither acknowledge or dispute the clause I provided from the terms and conditions 1.15. I believe that casinochan is blatantly ignoring their own terms and conditions and sticking to the ones that benefit them. I lost $14000 CAD, all attempts to work with them fall on dead ears and all I get is a computer generated response. How does one proceed next???

4 år siden

OriginalOversættelse

Hello dturner2.

Unfortunately, you are not entirely right. There are bonuses with a locked deposit and unlocked deposit.

For "unlock deposit bonuses" casino mostly use two balances (real money and bonus money) while you are playing with real balance -bonus terms do not apply. You can anytime forfeit the bonus and play only with real money.

On the other hand, locked deposit bonuses have mostly only one balance, and bonus terms apply from the moment the bonus is activated until you make a withdrawal. (and I guess this is your case)

So the rule 1.16 says that if you bet more than €5 your winnings from the bonus will be void.

and rule 1.15:

Placing bets exceeding the specified limit, the player thus confirms that he/she rejects the bonus and the winning received due to such bonus. The bonus will be withdrawn without the right to recover it.

(and this you can do by contacting live chat and explain that you want to cancel the bonus, and if you do not do that then only when a) bonus expires (automatically) b) you make a withdrawal (automatically/manually)

I am sorry, but I think that the casino has right in your case.

If you would like to complain then contact Curacao Gaming Authority. (service is free of charge)

Here is the email: certria@gaminglicences.com

But my opinion is that you have close to zero chance to get your winnings.

Casinochan doesnt follow own T&C's

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