Hej alle sammen,
Jeg vil gerne dele min oplevelse med CasinoTheWorld og søge råd.
Jeg indbetalte cirka $348 og placerede kun to normale væddemål på en livekamp (UAE vs Nepal). Begge væddemål var succesfulde, og min saldo steg til omkring $800.
Men så snart jeg anmodede om en udbetaling, blev min konto pludselig begrænset.
Casinoet hævder, at jeg har overtrådt deres vilkår og betingelser, men:
- De har ikke angivet nogen specifik grund
- Der er ikke delt beviser eller beviser
- Mine penge tilbageholdes stadig
Yderligere bekymringer:
- Livechat bekræftede i første omgang, at min udbetaling var "behandlet korrekt"
- Senere benægtede de dette fuldstændigt og ændrede deres svar
- Jeg har sendt flere e-mails, inklusive en formel meddelelse, men har ikke modtaget noget ordentligt svar
- Jeg har også eskaleret problemet til deres licensmyndighed, men der er endnu ikke fundet nogen løsning
- Jeg fandt lignende klager fra andre brugere på sociale medier
Jeg har alle støttende beviser:
- Transaktion (TXID)
- Chat-skærmbilleder
- E-mailkommunikation
Denne situation virker urimelig og uigennemsigtig.
Har nogen oplevet et lignende problem med dette casino?
Er der nogen effektiv måde at eskalere dette yderligere eller få mine penge tilbage?
Enhver vejledning ville blive værdsat.
Tak.
Hello everyone,
I want to share my experience with CasinoTheWorld and seek advice.
I deposited approximately $348 and placed only two normal bets on a live match (UAE vs Nepal). Both bets were successful, and my balance increased to around $800.
However, as soon as I requested a withdrawal, my account was suddenly restricted.
The casino claims that I violated their Terms & Conditions, but:
- They have not provided any specific reason
- No evidence or proof has been shared
- My funds are still being withheld
Additional concerns:
- Live chat initially confirmed that my withdrawal was "processed successfully"
- Later, they completely denied this and changed their response
- I have sent multiple emails, including a formal notice, but received no proper response
- I also escalated the issue to their licensing authority, but there has been no resolution so far
- I found similar complaints from other users on social media
I have all supporting evidence:
- Transaction (TXID)
- Chat screenshots
- Email communication
This situation seems unfair and non-transparent.
Has anyone faced a similar issue with this casino?
Is there any effective way to escalate this further or recover my funds?
Any guidance would be appreciated.
Thank you.
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