2 år siden
Casino respekterer ikke min anmodning om selvudelukkelse
Jeg har en tilbagetrækningsanmodning siden den 29. oktober, og de nægter at betale mig på grund af tekniske problemer
Automatisk oversættelse:
2 år siden
God aften!
Vi er meget kede af, at du havde denne oplevelse på vores side.
Vær venligst opmærksom på, at FairSpin altid bekymrer sig om vores spillere og altid følger vores hjemmesideregler, og vi er altid klar til at gøre alt for vores spilleres sikkerhed.
Tak for at fortælle os om dit problem. Vi arbejder allerede på at undersøge din situation og gør alt for at løse den hurtigst muligt, og så snart vi har en løsning, vil vi kontakte dig og fortælle dig om det.
Jeg beder dig også huske på det, da vi er et krypto-kasino, og vi er specialiserede i kryptovalutaer. I fremtiden anbefaler vi at indbetale med kryptovalutaer, da udbetalinger til kryptopunge næsten sker øjeblikkeligt.
Med venlig hilsen,
FairSpin,
Automatisk oversættelse:
2 år siden
Luk dørene for altid. Jeg informerede dig om min tilføjelse til spillet den 28/10/2022. Ikke nok med at de ikke respekterede hende, men de holdt kontoen aktiv, hvor jeg indsatte mere end 5000 dollars i mellemtiden. Jeg har en afventende tilbagetrækning siden 29.10.2022, hvilket de heller ikke gjorde, og de har gjort grin med mig. Hvorfor accepterer de ikke bare kryptovalutaer? Tager du imod dollars og euros? Men så er det svært at betale, er det ikke?
Din opførsel er bare skamfuld.
ikke drage fordel af andres problemer
Automatisk oversættelse:
2 år siden
Good day, Epedro46,
I checked your complaint today and found out that we asked you to provide your cashier history screenshot. kindly send it to Petronela (click here to access your complaint), so we can contact the casino directly.
Thank you.
2 år siden
Historik sendt via e-mail
Automatisk oversættelse:
2 år siden
Thank you very much for your quick response 👍
Kindly allow the complaint team some time to develop your complaint a bit further.
2 år siden
Udover de 19 e-mails har jeg min historie med kundesupport via chat, siden den 25. oktober, hvor jeg anmoder om selvudelukkelse flere gange for tilføjelse til spillet.
Automatisk oversættelse:
2 år siden
I feel, that you should send it all to the complaint team, they may find some useful statements there.
Do not worry, they will go through it all to find all the important eventually.
2 år siden
Do I need it to send to any other adress?
2 år siden
Respekterer ikke min anmodning om selvudelukkelse
du betaler mig ikke de penge, jeg bad om en hævning for 12 dage siden
Automatisk oversættelse:
2 år siden
God aften!
Vi er meget kede af, at du havde denne oplevelse på vores side.
Vær venligst opmærksom på, at FairSpin altid bekymrer sig om vores spillere og altid følger reglerne på vores side, og vi er altid klar til at gøre alt for vores spilleres sikkerhed.
Tak for at fortælle os om dit problem. Vi arbejder allerede på at undersøge din situation og gør alt for at løse den hurtigst muligt, og så snart vi har en løsning, vil vi kontakte dig og fortælle dig om det.
Jeg beder dig også huske på det, da vi er et krypto-kasino, og vi er specialiserede i kryptovalutaer. I fremtiden anbefaler vi at indbetale med kryptovalutaer, da udbetalinger til kryptopunge næsten sker øjeblikkeligt.
Med venlig hilsen,
FairSpin,
Automatisk oversættelse:
2 år siden
andres skam. Jeg informerede dig om min tilføjelse til spillet den 28/10/2022. Ikke nok med at de ikke respekterede hende, men de holdt kontoen aktiv, hvor jeg indsatte mere end 5000 dollars i mellemtiden. Jeg har en afventende tilbagetrækning siden 29.10.2022, hvilket de heller ikke gjorde, og de har gjort grin med mig. Hvorfor accepterer de ikke bare kryptovalutaer? Tager du imod dollars og euros? Men så er det svært at betale, er det ikke?
Din opførsel er bare skamfuld.
de er profitører
Automatisk oversættelse:
2 år siden
Hello, I just moved your post from "Fairspin casino crooks thread" to this one, to keep conversation complete. Thank you for understanding.
2 år siden
det hele blev sendt
Automatisk oversættelse:
2 år siden
Hi!
Please, keep in mind that according to the rules of our website we are unable to block player’s account while account has a pending withdrawal since a certain amount of user actions and communication is required in order to successfully finish the withdrawal and also user has to make a withdrawal request manually in order for said withdrawal to be processed. Blocking of account is possible only once withdrawal is successfully processed of which player was successfully informed in one of the email we sent her
Also, according to the blocking rules of our website, a user needs to send a blocking confirmation request after 24hrs since initial blocking request of which user was informed about in response to initial letter. Since we did not receive any blocking confirmation in this particular case an account was unblocked.
Unfortunately, there were certain technical issues with the player's withdrawal method which in turn caused the delay.However, we are always ready to make a compromise for our players and offered a player an alternative withdrawal methods with which player was presented in most recent emails we have sent her which in turn were repeatedly rejected on player’s side
Currently we are working on fixing an issue with original payment a player has used to request a withdrawal, and it is expected to be fixed within the next 24 hours (as of 15.11). In case if the issue is still not fixed, we will offer you a withdrawal to an alternative payment method user has used before to make a deposit in order to speed up the process.
Please, keep in mind that according to the rules of our website withdrawals need to be first confirmed as stated in paragraph 5.5 and then technical processing of withdrawal might take up to 10 business days using payment method a player used to make a deposit as stated in Paragraphs 5.14 and 5.6 section "Account, Pay-Outs and Bonuses" to which every user agrees upon registration. Above mentioned paragraphs read as followed:
5.5. Considering that You have submitted Your identification documents (if applicable), Fairspin will process Your withdrawal request. The withdrawal request processing may take from ten (10) minutes or more, if Fairspin or relevant third parties have to perform additional checks.
5.6. Fairspin will credit Your account back using the same method as You have previously deposited with, whenever possible. Upon withdrawing funds, Your own bank or other payment provider may add a further handling fee or charge. Such fees or charges may vary from time to time, thus please check the amount of fees and charges applicable to You (Your withdrawal transaction) before You make a withdrawal and ensure that such fees and charges are acceptable for You.
5.8. Before any withdrawals are processed, Your behavior on the Website/usage of the Games may be reviewed for any irregular use of any vulnerabilities. Should the Fairspin deem that irregular have occurred or a vulnerability was used, the Fairspin reserves the right to withhold any withdrawals and/or confiscate all winnings and bonuses and to block Your account.
5.14. Please note that funds usually will be transferred to Your external account or wallet within ten (10) banking days upon the moment (date) Fairspin has processed Your notice for withdrawal and Fairspin confirmed (approved) such withdrawalOnce the withdrawal is successfully processed, we will be able to block user’s account per her request immediately
Respectfully,
Fairspin
2 år siden
fairspin,
er du virkelig seriøs???
Jeg har ventet på min tilbagetrækning siden 28.10.2022, samtidig beder jeg om min permanente selvudelukkelse!!! Siden den 28. er ikke kun de 10 dage gået, men kasinoet har handlet i ond tro over for mig. I slutningen af de 10 dage fortæller de mig, at jeg skal annullere anmodningen om tilbagetrækning og lave en ny (som det fremgår af den tilsendte dokumentation).
i går blev jeg forsikret om, at jeg ville modtage mine penge via den samme betalingsmetode, som jeg foretog dusinvis af indbetalinger. Jeg gav alternativet at betale mig med bankoverførsel eller kort brugt til indbetaling, du nægtede, og forsøgte at få mig til at hæve i cryptomoeda. Jeg ved ikke, hvordan man gør det, og jeg vil ikke gøre det. Jeg åbnede en tegnebog for at foretage en indbetaling på dit kasino og modtage midlerne, og jeg var kun i stand til at foretage indbetalinger, og jeg var aldrig i stand til at hæve midlerne.
Jeg har en alvorlig afhængighed af gambling, jeg har allerede brugt mere end 6000 eur på dit casino, og du blev informeret og bedt om hjælp på den anden dag efter registrering på siden.
hvad har du lavet? Ignorer, de opfordrer mig altid til at foretage flere indbetalinger, gør grin med mig, er uhøflige og nægter at behandle min udbetalingsanmodning (den eneste jeg har) siden den 28.10.2022.
i går blev jeg forsikret om, at det ville være i går, i dag bliver kun fra i dag, og imens nyder de retten.
Alt, hvad de havde brug for, var mine midler, der påstod dårlig opførsel fra min side, det ville være højden af din uanstændighed.
pls foretag min udbetaling og bloker min konto for altid!!!!
Spilafhængighed er ikke en influenza, det er en alvorlig sygdom anerkendt af WHO!!!
Automatisk oversættelse:
2 år siden
Hi!
Please, keep in mind that as stated above an account cannot be blocked if the account has a pending withdrawal request which you have been successfully informed about in the letter we sent before.
We understand your feelings and did everything we could to speed up the process and did so timely an evidence of which can be provided if need be. We even presented you with an alternative which you have rejected as you yourself has stated above.
Also, according to our data you have registered on our website on 16th of October, and you have only informed us about your problem on 28th of October minutes after you have requested a withdrawal thus making permanent blocking of your account impossible until processing of your withdrawal is complete as stated above. Since the withdrawal amount is larger, then the sum of your deposits our specialists had to follow the withdrawal processing procedure which is described in paragraphs 5.5, 5.6, 5.8, 5.14 of rules of our website to which you have agreed upon registration . Above mentioned paragraphs read as followed:
5.5. Considering that You have submitted Your identification documents (if applicable), Fairspin will process Your withdrawal request. The withdrawal request processing may take from ten (10) minutes or more, if Fairspin or relevant third parties have to perform additional checks.
5.6. Fairspin will credit Your account back using the same method as You have previously deposited with, whenever possible. Upon withdrawing funds, Your own bank or other payment provider may add a further handling fee or charge. Such fees or charges may vary from time to time, thus please check the amount of fees and charges applicable to You (Your withdrawal transaction) before You make a withdrawal and ensure that such fees and charges are acceptable for You.
5.8. Before any withdrawals are processed, Your behavior on the Website/usage of the Games may be reviewed for any irregular use of any vulnerabilities. Should the Fairspin deem that irregular have occurred or a vulnerability was used, the Fairspin reserves the right to withhold any withdrawals and/or confiscate all winnings and bonuses and to block Your account.
5.14. Please note that funds usually will be transferred to Your external account or wallet within ten (10) banking days upon the moment (date) Fairspin has processed Your notice for withdrawal and Fairspin confirmed (approved) such withdrawalOnce the withdrawal is successfully processed, we will be able to block user’s account per her request immediately
All the evidence can be presented if need be as well.
As of time of writing this message your withdrawal request has been successfully processed and funds sent to you and since your account no longer has any pending withdrawals it has been blocked as you requested.
Respectfully,
Fairspin
2 år siden
Det er en kendsgerning, at jeg registrerede mig på din hjemmeside den 16. oktober, men som du kan se af de fremlagte dokumenter, forsøgte jeg at foretage en indbetaling uden held og gav op. Jeg prøvede igen den 25. oktober og igen kunne jeg ikke. Jeg nåede lige at lave en vellykket indbetaling den 26. oktober og begynde at spille. Faktum er også, at jeg to dage senere bad dig om permanent selvudelukkelse, og først i dag, den 15. november, var det effektivt. I de forskellige kommunikationer, jeg foretog med dig via chat og e-mail, fik jeg modstridende oplysninger, efter at have fået besked om, at min konto kunne blokeres, og mine penge ville nå mig alligevel. Jeg gav samtykke, men kontoen blev aldrig blokeret, meget mindre begrænset.
Jeg spørger dig, hvad er meningen med at opmuntre en ludoman til at foretage flere og flere indskud ???
hvad er meningen med ikke at kunne suspendere kontoen, mens du foretager en hævningstransaktion?
i øjeblikket hævder du at have behandlet udbetalingen for mig, men jeg har ingen mulighed for at bekræfte det, for nu var det praktisk for dig at blokere kontoen.
din politik for ansvarligt spil overholder ikke kun loven, enhver lov, men er misbrug og overtræder det grundlæggende princip om respekt for mennesker.
for mig og for alle spillere, der står over for det samme problem og ikke respekteres af dig, vil jeg tage denne sag, sammen med alle beviserne indtil sidste udvej, de penge, som jeg indsatte i dit kasino fra det øjeblik, jeg informerer dig om, at jeg har en alvorlig afhængighed af spillet (jeg har ofte haft anonyme spillere siden 2018, det bør refunderes!
Automatisk oversættelse:
2 år siden
Hi!
We understand your feelings, however as stated above we did everything according to the rules of our website to which you have agreed upon registration.
Moreover, we did everything possible to provide you with the best compromise possible and solve the situation you found yourself in.
Now that the withdrawal has finally been procesed and funds sent to you your account has been permanently blocked without an opportunity of unblocking as stated in our Responsible Gaming policy.
Please, keep in mind that the amount of your withdrawal is higher than your deposit amount and if you create any new accounts they will be permanently blocked as well due to our responsible gaming policy.
We care about our players and never encourage them to harm themselves. We're always ready to do whatever it takes to help our players out even when they encounter the most difficult of problems.
Also, if any evidence of arguments we made above are needed, we will be glad to provide them to the admins.
Respectfully,
Fairspin
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