Kazeeno Casino - Udbetalingsforsinkelse €1496

Godaften. Jeg står over for et alvorligt problem med bevidste betalingsforsinkelser og bedrag fra Kazeeno Casino (URL: kazeeno2.com). Min konto er fuldt identificeret og verificeret.

Jeg har i øjeblikket i alt 3 udestående udbetalinger på i alt €1.496, som casinoet nægter at godkende:

En udbetaling via bankoverførsel, som jeg anmodede om mandag den 19. oktober 2026, er stadig under behandling.

To udbetalinger via Skrill, som jeg efterfølgende foretog.

Casinosupporten gør systematisk grin med mig. I de seneste par dage har livechatten informeret mig om, at bankudbetalingen var i den "sidste fase af behandlingen", fordi annulleringsmuligheden var blevet fjernet. Men i dag er annulleringsknappen vendt tilbage som normalt, hvilket beviser, at min anmodning ikke engang er blevet behandlet, og at deres svar var falske for at købe tid og få mig til at miste mine gevinster.

Jeg anmoder om din indgriben for at få mine midler godkendt og krediteret med det samme, da platformen nægter at betjene mig.

I can see why the changing information from support is making you suspicious, especially when you were told the withdrawal was already in its final stages and then the cancellation option appeared again.

At the same time, the first withdrawal was requested on October 19, so it has been around a week so far. We normally allow casinos roughly 14 days to process withdrawals before recommending further escalation.

For now, I would leave the withdrawals active and avoid cancelling or resubmitting them unless the casino specifically asks you to.

If the payments are still pending once you get closer to the 14-day mark, or if the casino starts rejecting them without a clear reason, then it would make sense to look at a complaint with us.

Efter en officiel protestmail, jeg sendte til casinoledelsen, blev den første udbetaling på €500 godkendt i går aftes. Jeg venter nu på godkendelse af de to andre udbetalinger via Skrill (i alt €996), som stadig afventer behandling.

Yeah right, can you also update me on other 2 withdrawals?

Maybe it was just a patience what was needed.

Anyway, I'm glad first one is on your account.

Jeg tror, ​​det skete, fordi jeg nævnte den rapport, jeg lavede til dem, på din side. Tak.

I certainly cannot rule that out. However, casinos sometimes experience delays that are not entirely within their control. For example, if they use a third-party payment provider, the provider itself may be experiencing delays, and various other factors can also affect the process.

I understand that nobody wants to wait a long time for their money and that every player wants to receive it as quickly as possible. Sometimes, however, patience is the strongest tool a player has. If the casino operates fairly, it should pay the player as long as no rules have been broken.

I hope your next withdrawal arrives as soon as possible and that everything turns out fine.🙂

Kære Casino Guru-team,

Jeg vil gerne opdatere min klage med den seneste udvikling.

Casinoet bad om yderligere identifikationsdokumenter vedrørende de ind- og udbetalingsmetoder, jeg brugte. Jeg samarbejdede fuldt ud og sendte dem alt med det samme:

Jeg sendte PDF-kopien af ​​mit bankkort (Piraeus Bank), som oprindeligt blev anmodet om.

Da de så afviste PDF'en og krævede billeder, sendte jeg dem straks tydelige billeder af kortet.

Umiddelbart efter bad de også om min kontos IBAN. Da mine to ventende udbetalinger på €996 foretages via Skrill (som er en digital tegnebog og ikke har et IBAN), sendte jeg dem proaktivt og straks et skærmbillede af min Skrill-profil, hvor mit fulde navn, e-mail og kunde-ID er tydeligt synlige, så kontoen fuldt ud kan identificeres.

Jeg har nu indsendt alle de dokumenter, der kræves til KYC-processen, og der er intet udestående fra min side. Kazeeno Casino fortsætter dog med at obstruere og holde mine €996 indefrosne.

Of course, it is good that you are cooperating with them and promptly providing everything they ask for.

However, you said that you sent them all the requested information, with the Skrill details being the latest. That does not necessarily mean the casino considers you fully verified yet. Once they confirm it, you can say that you are fully verified, and only then will they be able to process your withdrawals. They will not send you any money before the verification is complete, so this is important to keep in mind.

Please keep me updated on whether they successfully verify you, whether everything is in order, or whether you still need to provide something else or any of your documents are rejected.

Jeg er helt enig med dig i, at casinoet først skal færdiggøre revisionen. Min indvending er dog baseret på en enorm modsigelse fra deres side, som jeg beder dig overveje:

Casinoet har allerede godkendt og udbetalt min første udbetaling på €500 via bankoverførsel.

Ifølge deres egne brugsbetingelser, såvel som internationale regler, foretages der ingen betaling, hvis kontoen ikke anses for gyldig og identificeret. Så da de accepterede mine dokumenter og betalte mig for de 500 €, er det urimeligt og misbrugende af dem pludselig at "indefryse" de resterende 996 € (i Skrill) ved at bede om de samme dokumenter igen og igen i forskellige formater.

Derfor anser jeg processen ikke for at være en simpel kontrol, men en bevidst forhalingstaktik. Jeg har sendt alt og afventer deres endelige bekræftelse.

I understand your point of view. However, I would not consider this unusual in the casino industry, as I have seen it happen many times.

Most casinos verify players when they request their first withdrawal, but this is not always the case. A casino may process one, two, three, or even five withdrawals before requesting verification. It is generally up to the casino to decide when to carry out these checks. You may also complete verification, receive several withdrawals, and then be asked to undergo additional verification or provide another document later.

Therefore, I would not regard your situation as rare or particularly unusual. The fact that you have already received one withdrawal is a positive sign. Going through verification is also normal, and you are doing the right thing by trying to complete the process as quickly as possible.

I understand that waiting for the casino to finish its checks can be frustrating. However, once your verification is completed and everything is in order, I hope you will receive the rest of your money relatively quickly. For now, focus on completing the verification, and hopefully everything will turn out well.

Jeg vil gerne opdatere min klage med den seneste udvikling, da situationen er nået til en fastlåst situation.

Casinoet fortsatte med at bede om yderligere specialiserede dokumenter, og på trods af den enorme ulejlighed samarbejdede jeg fuldt ud og sendte dem straks alt:

De bad mig om alle Skrill-oplysninger, og jeg sendte dem et skærmbillede fra en browser, der viste mit fulde navn, kunde-ID, e-mail, telefonnummer og hjemmeadresse.

De bad mig om en selfie, hvor jeg holdt mit ID med deres hjemmeside åben i baggrunden. Jeg sendte dem et krystalklart billede, hvor detaljerne var perfekt læselige og i den korrekte retning (ingen spejleffekt).

Jeg har nu fremlagt 100% af alle dokumenter, der juridisk set kan anmodes om i forbindelse med en KYC-proces. Der er absolut ingen udestående eller undskyldte problemer fra min side. Kazeeno Casino fortsætter dog med at ignorere mig og holder mine €996 indefrosne.

Thanks for the update. The situation has changed a bit now, because the delay is no longer only about processing the withdrawals, the casino has also started requesting additional verification of the payment methods you used.

From what you describe, you have cooperated with each request so far: you sent the card document, then the requested photos, and also provided your Skrill account details when they asked for an IBAN that does not apply to Skrill.

Since the original withdrawal issue started around October 19 and we are now roughly at the 14-day point, I think it would be reasonable to submit a formal complaint with us regarding the remaining €996 if you have not already done so.

Make sure to include the full timeline and the casino’s requests for additional documents, especially the fact that the remaining withdrawals are via Skrill and that you have already provided proof identifying that Skrill account.

One important point: if you post any of those verification screenshots publicly, please hide your full name, email address, Skrill customer ID, card details and any other personal information.

En lille bemærkning. De udbetalinger, jeg forventer fra Skril, er blevet anmodet om den 24-10-2026. Nu har de sendt mig besked om, at kontoen er blevet bekræftet. Men udbetalingen er endnu ikke gennemført.

Jeg gik ind for at indgive en klage, men casinoet var ikke på listen.

Skal jeg indgive en klage?

You can do that. If you cannot find the casino in the complaint form, you can select another casino and clearly state in the description which casino your complaint actually concerns.

Alternatively, below the casino search bar, you should see an option such as "Casino not on the list above?" You can select that instead.

Either option should work. Please let me know whether you manage to submit the complaint successfully.

Synes du det er på tide, at jeg indgiver en klage???

Vil det hjælpe?

Tak!

I was referring to the 14-day mark, which is important for our complaint process. However, that does not mean you cannot submit a complaint earlier.

If the casino is unresponsive, ignores you, or refuses to address the problem, submitting a complaint sooner may make sense. On the other hand, if someone has simply been waiting two or three days for a withdrawal and there are no other issues, I would not recommend opening a complaint immediately.

Jeg venter i yderligere 2-3 dage, og hvis jeg ser, at det ikke er færdigt, gør jeg det. Tak.

en sidste ting.

Fordi det er første gang, jeg opretter en konto på disse casinoer, har jeg 2 ventende udbetalinger på samme dag og tidspunkt.

Er der en chance for, at de for eksempel gør én ting for mig og så gør den næste ting igen efter 10 dage?

Anything is possible. I cannot say exactly how the casino will process your withdrawals, but if you submitted them consecutively on the same day and they are handled in order, I would not expect a significant delay between them.

However, I cannot know with certainty how the casino approaches individual withdrawals, so we will simply have to wait and see.

Jeg vil gerne informere dig om, at casinoet har godkendt min anden udbetaling, og at pengene er blevet fuldt ud krediteret min konto. Sagen er blevet løst. Mange tak for din støtte!

Mange tak fra bunden af ​​mit hjerte.