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Hi, I won 470 euros on 1win and requested them on my bitcoin account, after waiting a couple of days, after contacting support (they all said that they reported this incident and will solve it as soon as possible), this morning I find out that my account where I was waiting for my 470 was blocked for no specific reason. I am really angry about it. I was already waiting for my withdrawal for 9 days

Salve, ho vinto 470 euro su 1win e li ho richiesti sul mio conto bitcoin, dopo aver aspettato un paio di giorni, dopo aver contattato l'assistenza (hanno detto tutti che hanno segnalato questo incidente e lo risolveranno al più presto), stamattina scopro che il mio account in cui stavo aspettando il mio 470 è stato bloccato senza alcun motivo specifico. Sono davvero arrabbiato per questo. Stavo gia' aspettando da 9 giorni il mio prelievo

Hello Lize,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.

When exactly did you request for the withdrawal? When was the last time you contacted the casino and did they respond to you since? Did you accumulate your balance from real money or did you use any kind of bonus?

Please note that we usually advise to wait at least 14 days for the first withdrawal to be processed as it may take longer in some casinos to finish the verification process. Is it also common that the player's account is blocked until the verification is finished.

Looking forward to your answer.

Regards,

Nick

Dear Lize,

We are extending the timer by 7 days. Please, be aware that in case you fail to comment on your complaint in the given time frame, we will reject your complaint.

The complaint will be now rejected for the above mentioned reason.