20Bet Casino - Spillerens anmodning om selvudelukkelse blev uadresseret.

Good evening,

I am a compulsive gambler and I had obtained the cancellation from 22bet partner of 20bet. I had reported the disease and that I had attempted suicide and asked to exclude me from their site and that of their partners. Request accepted I had been reassured but no one put it into practice. I lost everything but I should never have played. I had also asked them for self-exclusion but without success. They allow registration without asking for documents. Is this how they protect responsible gaming?

I ask for a partial refund.

Thank you

Buonasera,

sono ludopatico e avevo ottenuto la cancellazione da 22bet partner di 20bet. Avevo segnalato la malattia e di aver tentato il suicidio e chiesto di escludermi dal loro sito e da quello dei loro partner. Richiesta accettata ero stato rassicurato ma nessuno lo ha messo in pratica. Ho perso tutto ma non avrei mai dovuto giocare. Avevo chiesto anche a loro l autoesclusione ma senza successo. Consentono l iscrizione senza chiedere documenti. È così che tutelano il gioco responsabile?

Chiedo la restituzione anche parziale.

Grazie

Dear freecoinforyounow,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with 20Bet Casino.

Unfortunately, there isn’t written that all your accounts in other casinos of the same owner will be blocked or self-excluded automatically. Please understand that if you self-exclude yourself from one casino it doesn’t necessarily mean that you are protected on all the other associated websites. Could you please advise if you have requested a self-exclusion from 20Bet Casino directly?

Looking forward to hearing from you.

Best regards,

Nick

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

I asked for a self-exclusion from 22 bet from them and their partners. 22 bet had confirmed it but it was not done. Don't these sites ask for confirmation of documents before accepting deposits?

Ho chiesto un autoesclusione a 22 bet da loro e dai loro partner. 22 bet mi aveva dato conferma ma non è stato fatto. Questi siti non chiedono la conferma dei documenti prima ri accettare depositi?

Dear freecoinforyounow,

As mentioned previously, you have to ask for self-exclusion directly from 20Bet.

If you did request from 22Bet only, your request is not relevant in this specific casino.

Be sure to contact them as soon as possible in order to exclude your account.

Unfortunately, a refund is possible only after you have properly requested it from 20Bet an deposits prior to that are non-refundable.

Regards,

Nick

Dear freecoinforyounow,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I had asked 22bet to exclude me from them and their partners including 20bet. They had assured me of everything

Avevo chiesto a 22bet di escludermi da loro e dai loro partner 20bet compreso. Loro mi avevano assicurato il tutto

Dear freecoinforyounow,

Please forward the communication with the casino as an evidence that they have claimed anything like that they will block your 20Bet account as well to nikolas.b@casino.guru.

Either way, a refund will unfortunately won't be possible as it was explained above - you have to request for exclusion in each casino separately.

Regards,

Nick

Dear freecoinforyounow,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Nick
Casino.Guru