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Hi. I won €700 and wanted to withdraw it. As a payout method I have waved faster payout. The next day it was rejected, I received an email message that I should make it clear. But I can't find where to do that. I then wrote , as an answer comb, I can upload all the documents in the email. did that Then I wanted to request a payout again, but my payout method was gone. I can't with crypto. I then wrote several letters, so far no answer.

greet Renner

Hallo. Ich habe 700€ gewonnen, und wollte die abheben. Als Auszahlung Methode habe ich schnellere Auszahlung gewellt. Nächsten Tag wurde abgelehnt, per email Nachricht bekommen das ich mich verzivizieren soll. Aber ich kann das nicht finden wo ich das machen kann. Ich habe denn geschrieben , als Antwort Kamm, ich kann in denn email alle Dokumente hochladen. Habe das gemacht. Dann wollte ich nochmal Auszahlung anfordern , war meine Auszahlung Methode weg. Mit crypto kann ich nicht. Ich habe dann mehrere Briefe geschrieben , bis jetzt kein Antwort. 

grüsse Renner

Hello renner78,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 24K Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Dear renner78,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now closed for the above mentioned reason.