5Gringos Casino - Spillerens gevinster var begrænset.

Yesterday I was able to buy five euros at this casino for my coins that I collected. Of course, this counts as a bonus.

I won €100 in two games with the €5.05. This morning I only had €25 left in my account and the bonus amount was deducted.

After contacting me by email, I got the message that the bonus amount had been wagered in brackets times five and that a bonus of €500 had therefore been deducted. I've never experienced anything like this.

In my opinion, this is fraud, because after the bonus amount of €5.05 had been wagered, the entire bonus of €500 that I had played was deducted. I warn every player to exchange coins at this casino as it is not possible to cash out more money.

Ich konnte gestern bei diesem Casino für meine Münzen, die ich gesammelt habe fünf Euro kaufen. Dieses gilt selbstverständlich als Bonus.

Ich gewann mit den 5,05 € 100 € in zwei Games . Heute Morgen hatte ich dann nur noch 25 € auf meinem Konto und der Bonus Betrag wurde abgezogen.

nach E-Mail Kontakt habe ich die Mitteilung bekommen, dass der Bonus Betrag umgesetzt worden ist in Klammern mal fünf und deswegen 500 € Bonus abgezogen wurden. Ich habe das so noch nie erlebt.

In meinen Augen ist das Betrug, denn es wurde mir nach dem der Bonus Betrag von 5,05 € mal umgesetzt worden ist der komplette Bonus über 500 € den ich gespielt hatte, abgezogen. Ich warne jeden Spieler Münzen in diesem Casino einzutauschen, da es nicht möglich ist, mehr Geld auszuzahlen.

Hello venusm,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 5Gringos Casino. Please allow me to ask you a few more question before we would move forward.

Do I understand it correctly that you received 5€ bonus from which you won 100€ and after that it was deducted to 25€? When was the last time you spoke to the casino and what was it about?

Please note that as long as the bonus had a 5x win limit, the amount of 25€ seems to be correct.

Looking forward to your answer.

Regards,

Nick

Dear venusm,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.