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No payout for months – customer service is unresponsive (Total €190)

Review text:

I have been waiting in vain for quite some time now for the processing of two outstanding withdrawals totaling €190.00:

€160.00 dated 07/07/2026 (Confirmation ID: 963771271254)

€30.00 from 30.12.2025 (Confirmation ID: 905108224542)

All required verification documents (ID, confirmations) were submitted in full. Despite this, both payments have remained stuck at "Not yet processed" status for months or weeks.

Neither email nor the website's support section has provided any response or clarification. I demand immediate processing and payment of the full amount of €190.00 to my account!

Keine Auszahlung seit Monaten – Kundenservice reagiert nicht (Insgesamt 190 €)

​Bewertungstext:

​Ich warte nun bereits seit längerer Zeit vergeblich auf die Bearbeitung von zwei offenen Auszahlungen über insgesamt 190,00 €:

​160,00 € vom 07.07.2026 (Bestätigungs-ID: 963771271254)

​30,00 € vom 30.12.2025 (Bestätigungs-ID: 905108224542)

​Alle zur Verifizierung geforderten Dokumente (Ausweis, Bestätigungen) wurden vollständig eingereicht. Trotzdem stehen beide Auszahlungen seit Monaten bzw. Wochen unverändert auf dem Status „Noch nicht bearbeitet".

​Sowohl per E-Mail als auch über den Support-Bereich auf der Website erhält man keinerlei Rückmeldung oder Klärung. Ich fordere die umgehende Bearbeitung und Auszahlung des Gesamtbetrags von 190,00 € auf mein Konto!

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 888slots Casino DE.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Has the casino provided confirmation that your account is verified?
• Would you be able to share a screenshot of the verification status of your player's account?
• Did you achieve your current balance with the help of a bonus?
• Could you please explain the reason for the big difference in dates between the 2 requests?
• Could you please share with me your communication with the casino regarding the issue or other supporting evidence? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thanks for the information shared via email.

Do I understand correctly that the casino only requested documents for verification recently?

Has there been a situation when you submitted the documents but they were rejected?

Which documents were accepted and which were not, from your perspective?

Looking forward to your reply.

Hello Tomas,

I have excellent news: I have just received official confirmation via email from 888 that my verification has been successfully completed and my account is fully verified (see screenshot attached).

Now that my account is officially verified, there is absolutely no reason to withhold my payout.

Please request that 888 release the outstanding amount immediately.

Thank you so much for your great help!

Nicole ****

Hallo Tomas,

​ich habe hervorragende Neuigkeiten: Ich habe soeben die offizielle Bestätigung per E-Mail von 888 erhalten, dass meine Verifizierung erfolgreich abgeschlossen und mein Konto vollständig verifiziert ist (siehe Screenshot im Anhang).

​Da mein Konto nun offiziell bestätigt ist, gibt es keinerlei Grund mehr, meine Auszahlung zurückzuhalten.

​Bitte fordern Sie 888 dazu auf, den ausstehenden Betrag nun umgehend freizugeben.

​Vielen Dank für Ihre tolle Hilfe!

Nicole ****

Dear stiller,

Thank you very much for the update.

We will keep this complaint open until you confirm that your withdrawal has been successful. Please keep me informed about any further developments.

Alternatively, you can choose to mark the complaint as resolved yourself via the dedicated button found in the complaint thread.

Dear stiller,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru