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Engineering details:

I deposited 260 Egyptian pounds via Vodafone Cash more than a week ago, and the balance has not yet been added to my account number (1231124667).

Evidence:

Proven against: Official response from Vodafone Egypt confirming their effective receipt of the phlegm (image attached).

Support members: I have screenshots of the Alliance (Julia Winnicol) members requesting "Accepted" (accepted) in the system (image attached).

The delay: Now the support team claims that the agent did not receive the payment, which contradicts previous acceptances by the heads of the company and the telecommunications company's own evidence.

Request: An additional 260 Egyptian pounds to be immediately credited to my account.

تفاصيل الهندسة:

لقد قمت بإيداع 260 جنيه عبر "فودافون كاش" منذ أكثر من أسبوع، وحتى الآن لم تتم إضافة الرصيد لحسابي رقم (1231124667).

الأدلة:

أثبت ضد: رد رسمي من فودافون مصر استلامه الفعال للبلغم (مرفق صورة).

أعضاء الدعم: لدي لقطات شاشة التحالف (جوليا وينيكول) أعضاء فيها أن يطلبوا "تم قبوله" (مقبول) في النظام (مرفق صورة).

الماطلة: الآن يدعي الدعم أن الوكيل لم يستلم، وهو ما يتناقض مع الرؤساء السابقين بالقبول ومع إثبات شركة الاتصالات.

الطلب: مبلغ إضافي 260 جنيه فوراً لحسابي.

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Dear Masr,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Jean

Hello,

At the moment, we are unable to view the attached images and supporting documents in your complaint.

Kindly send all relevant evidence (including payment receipt, screenshots, and any other supporting materials) to our email at assistance@888starz.com

so we can review the case in detail.

We will also continue monitoring the progress of this complaint. Please keep us updated on any new developments.

Kind regards,

888STARZ Team

Hello,

We kindly ask you once again to send all relevant documents and evidence to the specified email address: assistance@888starz.com

.

Please make sure that the information is sent to the correct contact, as previously requested.

Kind regards,

888STARZ Team

I have resent the evidence to the email addresses mentioned in the conversations (including employee Amir's admission of a technical error), and I am attaching a screenshot proving that the email was successfully sent this time.

لقد قمت بإرسال الأدلة مجدداً إلى الإيميلات المذكورة في المحادثات (بما في ذلك اعتراف الموظف أمير بوجود خطأ تقني)، وأرفق لكم صورة تثبت إرسال الإيميل بنجاح هذه المرة

I have resent the evidence to the email addresses mentioned in the conversations (including employee Amir's admission of a technical error), and I am attaching a screenshot proving that the email was successfully sent this time.

لقد قمت بإرسال الأدلة مجدداً إلى الإيميلات المذكورة في المحادثات (بما في ذلك اعتراف الموظف أمير بوجود خطأ تقني)، وأرفق لكم صورة تثبت إرسال الإيميل بنجاح هذه المرة

Dear 888Starz Casino,

Thank you for your cooperation.

Dear Masr,

Thank you for your patience.

Did the casino replied after you have sent the documents?

Could you please give an update about your missing deposit?

Dear Masr,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru