Admiral Casino SK - Spillerens gratis spins er forkert krediteret.

I was supposed to get 100 free spins and I only rolled 45 free spins and it was credited to me as 100 rolled 🤔😬

Mala somdostat 100frer spiny a pretocila som len 45freii spiny a zapisalk mi to ako 100pretocenych 🤔😬

Dear belicova89,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please note that games in online casinos are programmed to continue running even if the connection between your device and the game provider’s server is interrupted. In such cases, the result displayed on your screen might differ from the one registered on the server. However, if two different outcomes exist, the valid result is always the one recorded on the casino’s server.

To better understand the situation and assist you further, could you please answer the following questions?

• Do you have any video recordings or screenshots of the incident?
• Am I correct in understanding that you see all 100 free spins recorded in your game history?

Thank you very much in advance for your reply.

Best regards,

Veronika

Good day, I spun 45 free spins and it turned off so I turned it back on and it said I spun all 100 spins... I don't understand it at all😔🤔

And no, I didn't make any videos because I didn't even think about those disappointments and disappointments, but why would I bother.....

Dobry den,pretocila som 45 free spinov a vyplo sa mi to tak som to zapla spat auzmi svietilo ze som lretocila vsetkych 100 spinov ...ako nechapem to mu vobec😔🤔

A nie neurobilasom si ziadne video pretoze mato odtych mervov a sklamaniu ani vobec nenapdalo no naco by som to ribila .....

Well, solve it, solve it, but just... I don't know what you want and how you want to solve it, I don't care anymore, but I don't like the way you're confusing people like this...

No riesite to riesite ale len ....nevuem co chcete a ako chcete to viriesit ako uz mi je to jedno ale nepaci sa mi to ze takto zavadzate ludi ....

Thank you for your reply.

I understand how frustrating it must have been to experience this issue. Unfortunately, since there are no screenshots or video recordings available and the game history shows that all 100 free spins were used, we are unable to verify any technical error.

We understand that such situations can be disappointing, but based on the information provided and without any contradictory evidence, we must rely on the game data recorded by the casino's server, which indicates that the entire bonus was played as intended.

For this reason, we are unable to pursue the complaint further and will now close it.

Thank you for your understanding.

Best regards,

Veronika

Casino.Guru