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I've been trying to withdraw on this casino and for some reason they keep on rejecting my withdrawal without explaination.i already try all the withrawal method available on there site and non is working they just constantly canceling my withdrawals

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I never have any successful withdrawal on this casino and yeah I already have passed KYC verification and I accumulated my winnings without active bonus.

So again I made a withdrawal yesterday and it has been canceled by theme again.i was told to use bank card or justipay to withdraw my funds but it's not in the option.thats the only withrawal method that they have..I have 6800$ and my account and never have any successful withdrawal.

Thank you very much for your reply. Have you tried contacting the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear Redfox2692,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru