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I made some winnings at the casino and my account with the balance inside was blocked and I can no longer access it.

Ho affettuato delle vincite al casino e mi e stato bloccato il conto con il saldo all interno e non vi posso piu accedere

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Had you completed verification before you lost access to the account?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

The winnings were accumulated through slots, I was never asked for verification, I played both with bonuses and with real balance

le vincite sono state accumulate tramite slot , la verifica non mi e stata mai chiesta, ho giocato sia con bonus che con saldo reale