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I've been waiting for my payout since June 27th, 2026. Support keeps giving me standard replies. I'm repeatedly told that my request has been forwarded to the responsible team, but that they can't provide any further information.

Ich warte schon seit dem 27.06.26 auf meine Auszahlung. Beim Support werde ich nur mit Standard Antworten hingehalten. Es wird immer wieder mitgeteilt, dass mein Anliegen an das zuständige Team weitergeleitet wurde, mehr könne mir nicht mitgeteilt werden.

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Dear Jacqueline1903,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share a screenshot of the currently pending payout and your current withdrawable balance? Post it here or send the information to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas