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I have 3 pending withdrawals of €500 since 5/3/26 and another €7,000 remaining in my account..it's been 21 days and my request is still under review..I have sent countless emails and spoken on live chat and I have not received a single withdrawal...please help me.

Εχω 3 εκκρεμείς αναληψεις των 500€ από τις 5/3/26 και άλλα 7.000 υπόλοιπο στον λογαριασμό μου..έχουν περάσει 21 μέρες και ακόμα το αίτημα μου είναι υπό εξέταση..έχω στείλει άπειρα email και έχω μιλήσει στο live chat και δεν έχω πάρει ούτε μια ανάληψη…σας παρακαλώ βοηθήστε με

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Dear Giannis1234,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?
• Could you please share with me your communication with the casino regarding the delay? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas