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I've been waiting for a withdrawal of €68 since January 1st. I've emailed several times, but never received a response.

Aspetto un prelievo di 68€ dal 1 gennaio. Inviato piu volte mail, non mi è mai stata data una risposta.

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Dear liiubov,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of the many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it, and I also genuinely hope that your winnings will be sent to you eventually.

Please allow me to ask you a few questions:

• Have you achieved your winnings with the help of a bonus?
• Have you made any previous payouts from the casino

Thank you in advance for your cooperation and reply.

Best regards,

Tomas