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About a month ago I tried to make a withdrawal, and they told me my account needed KYC verification. I sent the necessary documentation and they finally validated my account.

I requested two withdrawals, one of one thousand pesos and another of three thousand pesos, and they only approved the one of one thousand.

I played with that money and won another 9,000 pesos. I requested other withdrawals, but they have only approved one withdrawal of 1,000 pesos.

Hace aproximadamente un mes intenté hacer el retiro, por lo cual me dijeron que mi cuenta necesita la verificación KYC, mandé la documentación necesaria y por fin validaron mi cuenta.

Solicité dos retiros, uno de mil pesos y otro de 3mil pesos, y solo aprobaron el de mil.

Con ese dinero jugué y gane otros 9 mil pesos, solicité otros retiros y solo me han aprobado un retiro de mil pesos

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Dear Jvargas1682,

Thank you very much for your update.

To help me better understand your case, could you please answer the following questions?

• Did you successfully withdraw funds from this casino before?
• Did you use any casino bonuses or do you currently have any active bonus?
• Did you successfully complete your KYC verification?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.