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My account was blocked when I tried to withdraw my money. I contacted the casino's support team and they told me my account had been blocked for having multiple accounts, but that's a lie since my account had been verified without any problem. But when my balance exceeded 100,000 MXN and I tried to withdraw it, they immediately blocked me.

Mi cuenta fue bloqueada cuando quise retirar mi dinero me puse en contacto con el equipo de soporte del casino y me dijeron que mi cuenta había sido bloqueada por haber echo cuentas múltiples pero eso es mentira ya que mi cuenta había sido verificada sin problema alguno pero cuando mi monto superó los 100000 MXN y quise retirar mi saldo inmediatamente me bloquearon

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila