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Good morning, today I made a deposit of 2300 sudc at the betpanda.io casino: I had received a promotion that by depositing I would have received a free bet.... So after making the deposit I saw that the promo had not been activated correctly and contacted my VIP manager. I did not receive a response for about 20 minutes from the same person (telegram contact), and as soon as I received a response from them, my account was literally emptied. In the meantime, I reported this to the VIP manager who has not responded to me anymore. The account had been in use for days. Therefore, I believe the manager is to blame. I should point out that I have been a VIP customer for 4 years, having wagered hundreds of thousands of dollars. Support is not helping me, the VIP manager strangely no longer responds. 

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Hello,

Thank you very much for submitting your complaint. I'm really sorry to hear about your issue with Betpanda Casino. I'm afraid I will need more information regarding your problem. Could you please elaborate? Has the deposit not been credited to your account? Alternatively, have you lost the funds while waiting for the activation of the bonus?

Thank you in advance for your response.

Best regards,

Attila

Someone took my deposit. On Betpanda, I always get a notification for every withdrawal, but strangely, this time, nothing. All within 5 minutes, they emptied my account, whereas a withdrawal takes at least an hour. It's an account I hadn't used for days, and strangely, as I wrote to the VIP manager, it was emptied.

che il mio deposito se le preso qualcuno. su betpanda arriva sempre una notifica a ogni prelievo e stranamente questa volta nulla. tutto nel giro di 5 minuti hanno svuotato il conto quando un prelievo ci mette minimo un ora. un conto che non usavo da giorni stranamente come ho scritto al vip manager e stato svuotato

Thank you for your response. I would appreciate it if you could provide some clarification regarding the issue. Specifically, does the balance seem to be played through in regular gameplay, or does it appear to be withdrawn? Additionally, if possible, could you please attach a screenshot of your withdrawal history? Thank you for your cooperation.

Dear Alano83,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru