Betwarts Casino - Spillerens gevinster reduceres efter brug af bonussen.

Good day

I used a 200% bonus up to €100 at Betwarts, successfully fulfilled the wagering requirements, and ended up with €490 in real money. However, after a few minutes, my real money was reduced to €100. After several inquiries, I was told that it was a 5x maximum cash out limit, which was actually adhered to since the €100 bonus represents €500, thus allowing for the maximum payout. Unfortunately, I keep being told that there was supposedly no error, but with €100, it should only have been 1x maximum cash out, which is completely unacceptable. I want to win back the money I deposited. Neither the promotion nor the terms and conditions mention anything about a 1x maximum cash out limit. I will send you all the screenshots of the promotion and the progress from support.

Guten Tag

ich habe bei betwarts einen 200% Bonus bis 100 Euro bespielt diesen auch erfolgreich umgesetzt und am Ende 490 Euro echtgeld gehabt nach ein paar Minuten wurde mein echtgeld aber auf 100 Euro reduziert nach mehreren Nachfragen wurde mir mitgeteilt das es 5x Max Cash out ist dies ja auch eigentlich eingehalten wurde weil von 100 Euro Bonus sind 500 Euro ja dann max Auszahlung aber leider wird mir immer wieder gesagt es würde angeblich kein Fehler vorliegen aber bei 100 Euro wären es ja nur 1x max Cash gewesen und das steht ja in keinster Weise in Sinne sein Geld am Ende so gewinnen wir man es eingezahlt hat weder in de Aktion noch in den agb steht was von 1X Max Cash out ich senden ihnen alle Bilder der Aktion und des Verlaufes vom Support zu

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betwarts Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Have you won while playing with the bonus contribution of 100€ or while wagering the winnings from free spins? Which have you played first, to your knowledge?
• Have you requested detailed records of your gameplay from support? I recommend you request your game history from the casino in Excel format from the day you played. When the casino provides you with these records, kindly forward them to my email at tomas@casino.guru for review.
• When was the last time you were in contact with the casino support?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas