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I want to publicly denounce Betwinner's abusive and arbitrary practices. After I earned a legitimate profit of ARS 2,080,000, the platform unilaterally decided to block my account and confiscate all of my winnings.

The process began as a standard KYC (Know Your Customer) verification that dragged on for 12 days. For almost two weeks, I fully and transparently cooperated, providing every required document: ID, bank deposit slips, utility bills, and multiple selfies with specific handwritten codes.

Once I had satisfactorily complied with each and every one of their requirements and they had no further technical documentation to request, the Security Department proceeded to block my account. As a final response, they sent me a generic email transcribing an automated list of six possible violations (use of software, multiple accounts, syndicated betting, etc.) without specifying which one I supposedly committed, without providing a single piece of technical evidence, and concluding authoritatively that they would "ignore any further questions."

Quiero exponer públicamente las prácticas abusivas y arbitrarias de Betwinner. Tras haber obtenido una ganancia legítima de 2.080.000 ARS , la plataforma decidió bloquear mi cuenta y confiscar la totalidad de mis ganancias de manera unilateral.

El proceso comenzó como una verificación de identidad (KYC) estándar que se prolongó de forma dilatoria durante 12 días. A lo largo de casi DOS semanas, cooperé de manera absoluta y transparente entregando cada documento exigido: DNI, capturas de depósitos, facturas de servicios públicos y múltiples selfies con códigos específicos escritos a mano.

Una vez que cumplí satisfactoriamente con todas y cada una de sus exigencias y no tuvieron más documentos técnicos que pedir, el Departamento de Seguridad procedió a bloquear mi cuenta. Como respuesta final, me enviaron un correo genérico en el que transcriben una lista automática de seis posibles infracciones (uso de software, cuentas múltiples, apuestas sindicadas, etc.) sin especificar cuál de ellas cometí supuestamente, sin aportar una sola prueba técnica y concluyendo de manera autoritaria que "ignorarán cualquier otra pregunta".

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Dear Bbar,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the situation.

• Did you pass the verification before you lost access to the account?
• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean