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I was in play yesterday 11/28/2025

After hundreds of spins with no issue, suddenly, worth my account at $995 the reels were just landing and then am error message popped up... not just any error message but a "insufficient funds"

Yet my screen shot shows the $995 balance, and the bonus chips all lined up... I contacted their "support" but they just dreaded my live chat button after several lost contacts made. Email is much the same, AI palette responses.. its clear I was a victim of influenced game play. It's also clear this isn't new for this site or the other novaforgery scamsinos around. Ive had game play that just completely starts flickering as the graphics give light to the fact the games are mirrored.

I've made numerous attempts for service to remedy the matters to no avail.

I have $265 dollars in deposits that don't reflect in the history or my acct on bigclash...

What do i do? I just want the public warned and the karate message to get out.

They're complete frauds!!!!

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Dear Drucifer,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’ve encountered.

To better understand the situation and assist you further, could you please answer the following questions?

• Can you log in to your account?
• Do I understand correctly that this issue occurred only once and with one specific game?
• Do you have any other video recordings or screenshots of the incident?
• Can you provide me with your game history and transaction IDs for the deposits that are not reflecting in your account? You can send me all the documents to: petra.h@casino.guru or post your screenshots to the thread.

Thank you very much in advance for your reply.

Best regards,

Petra

Dear Drucifer,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petra
Casino.Guru