BigClash Casino - Spillerens udbetaling er blevet forsinket.

Hello everyone,

I was very lucky and won a large sum.

I've already won €500 at Play ID. But now it's taking forever; I've been re-verifying my account since March 21st.

Unfortunately, I was so hasty that I made a withdrawal of €500 every day.

I had just cancelled these 3 requests again and tried once more to transfer €400 via bank transfer, providing my bank details.

Unfortunately, I have to say I'm really dependent on the winnings, what else am I supposed to do?

Best regards

Hallo zusammen,

ich hatte großes Glück und habe einen hohen Gewinn gewonnen.

Bei Play id habe ich bereits 500€ gewonnen. Nur jetzt braucht es Ewigkeiten habe schon seid 21.03. mein Konto erneut bestätigt.

War leider so voreilig das ich jeden Tag eine Auszahlung von 500€ getätigt habe.

Hatte eben diese 3 Anfrage wieder storniert und nochmal erneut probiert 400€ zu überweisen mit Bank Transfer mit Angabe meiner Bankverbindung.

Leider muss ich sagen bin ich auf den Gewinn echt angewiesen was soll ich denn noch machen?

Liebe grüße

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Dear Lenchen2610, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format? 

Additionally, could you please clarify whether you wish to raise a complaint against BigClash Casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Attila

Hello,

Yesterday I received another message from Play ID requesting re-verification.

Should I send you the pictures again? I just hope that's enough now.

I simply want my payout. Will anything happen if I file a complaint? I always get the same or slightly different answers from support chat. I know that online gambling isn't a hobby, but I have to believe that if I've made a big win, even though it's "only online," I'm entitled to my winnings. My financial situation would be resolved. I'd be debt-free, and that's my goal. Surely you can understand that with such a large win, I wouldn't have these worries anymore.

I urgently request your support and understanding regarding my concerns.

Best regards

Hallo,

ich habe gestern nochmal eine Nachricht von Play Id mit der Bitte um eine erneute Verifizierung.

Soll ich Ihnen die Bilder nochmal zukommen lassen. Ich hoffe einfach das es jetzt reicht.

Ich möchte einfach meine Auszahlung. Passiert was wenn ich eine Beschwerde einlege. Mir wird immer meistens identisch oder anders beschrieben über den Support Chat geantwortet. Ich weiß das das online spielen kein Hobby ist nur muss ich doch glauben das ich einen großes Gewinn gemacht und mir das Geld obwohl es ,, nur online „ ist auch einen Anspruch auf meinen Gewinn habe. Meine finanzielle Situation wäre weg. Schuldenfrei und das ist mein Ziel. Das müssen Sie doch verstehen, das man mit so einen großen gewinn diese Sorgen nicht mehr hätte.

Ich bitte nochmal um dringende Unterstützung und Verständnis zu meinen Sorgen.

Liebe Grüße

Thank you for your reply. Has the casino indicated that there might be a problem with approving specific documents? Additionally, could you please attach a link to the casino you wish to raise a complaint against?

Thank you in advance for your response.

On March 29th, I received another verification request for my account from Casino Play ID, which I responded to the same day. I have been waiting for a response ever since.

Am 29.03. kam nochmal von dem Casino Play id eine erneute Verifizierung meines Kontos und das wurde auch taggleich von mir beantwortet. Seid warte ich auf Rückmeldung.

Dear player, could you please attach a link to the casino in question?