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Casino bk8.io has blocked my account without any reason. The deposit was returned, but the winnings were confiscated without providing evidence of the violation. I ask that the casino be obliged to provide official evidence or return the confiscated winnings.

Casino: bk8.io

Login/Account ID: ingles90

Date of registration: 13.09.2025

Blocking date: 09/15/2025

Deposit amount: $400.16

Amount of deposit returned: $400.16

Amount of confiscated winnings: $950

Payment method: cryptocurrency

Dear Casino Guru Team,

I am filing a complaint against online casino bk8.io.

My gaming account was blocked without providing any evidence of violation of the rules. The casino administration returned only the deposit amount, but all winnings were confiscated.

In this case:

- The casino did not provide specific explanations or evidence to support the alleged violation.

- Requests for detailed information and documentary evidence remained unsatisfactory.

- The casino's actions violate the principles of fair play and transparency.

I consider these actions to be illegal and an infringement of the rights of players.

Demand: I ask that the casino bk8.io be obliged to provide official evidence of the violations on the basis of which the account was blocked and winnings were confiscated. Otherwise, restore my winnings in full.

Sincerely,

ingles90

Казино bk8.io безосновательно заблокировало мой аккаунт. Депозит был возвращён, но выигрыш конфискован без предоставления доказательств нарушения. Прошу обязать казино предоставить официальные доказательства или вернуть конфискованный выигрыш.

Казино: bk8.io

Логин/ID аккаунта: ingles90

Дата регистрации: 13.09.2025

Дата блокировки: 15.09.2025

Сумма депозита: 400.16$

Сумма возвращённого депозита: 400.16$

Сумма конфискованных выигрышей: 950$

Способ оплаты: криптовалюта

Уважаемая команда Casino Guru,

Я обращаюсь с жалобой на онлайн-казино bk8.io.

Мой игровой аккаунт был заблокирован без предоставления каких-либо доказательств нарушения правил. Администрация казино вернула только сумму депозита, однако все выигрыши были конфискованы.

При этом:

- Казино не предоставило конкретных объяснений или доказательств, подтверждающих якобы нарушение.

- Запросы на детальную информацию и документальное подтверждение остались без удовлетворительного ответа.

- Действия казино нарушают принципы честной игры и прозрачности.

Считаю данные действия неправомерными и ущемляющими права игроков.

Требование: прошу обязать казино bk8.io предоставить официальные доказательства нарушений, на основании которых была произведена блокировка аккаунта и конфискация выигрышей. В противном случае — восстановить мой выигрыш в полном объёме.

С уважением,

ingles90

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play? Were they slots, live casino games, or did you place bets on sports?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
• Did you accumulate your winnings with or without a bonus?
• Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

1. I bet on sports, on the top leagues
2. No documents were requested
3. The winnings were without bonuses
4. No, that was the first conclusion.

1. Делал ставки на спорт, на ТОП лиги
2. Никакие документы не запрашивали
3. Выигрыш был без бонусов
4. Нет, это был первый вывод

Thank you for your patience throughout the complaint process.

Please understand that if your account has been blocked and you have only placed bets on sports betting, the casino may have detected certain activity that led to this decision. Unfortunately, we don’t have enough expertise or access to tools that would allow us to properly evaluate disputes related to sports betting.

This means we wouldn’t be able to correctly interpret the results of the casino’s internal investigation or fairly assess the situation from both sides. Please know that we do not consider your complaint to be unjustified — we simply aren’t in a position to judge it appropriately.

We would genuinely like to assist you further, but given the circumstances, it is not possible at this time. With that, we are now forced to close this complaint.

We’re sorry we couldn’t help you resolve this issue, but please don’t hesitate to reach out to us in the future if you encounter any problems with this or any other casino. We’ll be more than happy to do our best to assist you.