BOHO Casino - Spillerens konto forbliver åben trods anmodning om selvudelukkelse.

I specifically asked Bohocasino if they had anything to do with Spinrise, where I'd only had problems. Later, I found out it's their sister casino. I had requested self-exclusion from Spinrise at the time (see my last complaint). I was still able to deposit money. I even emailed them demanding they close my account (due to gambling addiction), and after that, I didn't deposit a single cent. My account still isn't closed, I was blocked in the chat, and no one is responding to my emails. So, I could simply deposit money again.

How is it possible that I can request self-exclusion at one casino and still play at its sister casino (which I didn't know about)?

I want my deposits refunded and the account finally closed.

Ich habe bei Bohocasino extra nachgefragt ob Sie eh nichts mut Spinrise wo ich nur Probleme hatte zu tun haben.Später habe ich erfahren das es ihr Schwester Casino ist.Ich habe aber einen Selbstausschluss bei Spinrise damals beantragt(siehe meine letzte Beschwerde).Ich konnte einfach Geld einzahlen.Ich habe dann sogar bei Email geschrieben das Sie mein Konto schließen sollen(aufgrund von Spielsucht)danach habe ich keinen Cent mehr eingezahlt.Mein Konto ist noch immer nicht geschlossen,im Chat wurde ich gesperrt und per Email reagiert niemand.Ich könnte also einfach wieder Geld einzahlen.

Wie kann es sein man bei einem Casino einen Selbstausschlusd beantragt hat und in dem Schwester Casino(was ich nicht wusste einfach spielen kann).

Ich möchte meine Einzahlungen rückerstattet bekimmen und endlich das Konto geschlossen haben.

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Dear HOZZ1210, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I have reviewed the casino's responsible gaming policy, and this is what I found: 

SELF-EXCLUSION BY REQUEST

You may also contact our support team at support@bohocasino.com and inform us about your decision to stop gambling at the Website for a definite or indefinite period of time. We will take all measures to block your access to your account and make sure that you receive no promotional materials.

Please note that if you are self excluded from the casino for an indefinite period of time, the funds remaining on balance will be paid according to the casino limits. If you are self excluded for a definite period of time, the funds remaining on balance will be paid according to the casino limits only when a period of self exclusion expires.

Unfortunately, it is not stated that all accounts held at other casinos operated by the same company will be automatically blocked or self-excluded. Please understand that self-excluding from one casino does not necessarily guarantee protection across all associated platforms. 

To proceed further, could you please confirm whether you specifically mentioned gambling related issues to BOHO Casino? 

Additionally, do you currently still have access to your account?

I look forward to your reply. 

Best regards, 

Attila

Yes, I want my account closed indefinitely, permanently. Yes, they knew about my gambling addiction.

Ja ich möchte das mein Konto auf unbestimmte Zeit also für immer geschlossen wird.Ja sie wussten vo meiner Spielsucht

I could still make deposits and have access to my account.

Ich könnte noch immer einzahlen und habe Zugriff auf meib Konto

Unfortunately, all I can do is write that I'm a gambling addict and demand a refund, and that I'm contacting you, a lawyer, AskGambler, etc., and it continues to be ignored. I've already been very angry with Boho because they simply don't care.

Mehr als das ich schreibe,dass ich Spielsüchtig bin und mein Geld rückerstattet werden soll und ich mich an euch wende,einen Anwalt,Askgambler usw und es wird weiterhin ignoriert kann ich leider selbst nicht tun.Ich war auch schon sehr grantig in meiner Wortwahl bei Boho denn es ist Ihnen alles egal.

Dear Player,

Thank you very much for your response. I would greatly appreciate it if you could forward the message in which you communicated your gambling concerns to BOHO Casino. You can reach me via email at attila.g@casino.guru.

Thank you in advance for your cooperation.