Bongo Casino - Spilleren klager over, at hun ikke modtog en cashback-bonus.

There is a weekly refund bonus. I was not credited. Apparently you have to chase them to get your free refunds or refunds you are entitled to. I contacted them and told them they told me that they sent a request to the experts and since then they do not respond to my messages.

Υπάρχει το μπόνους επιστροφής χρημάτων των εβδομαδιαίων ζημιών.Δεν μου πιστώθηκε.Απ ότι φαίνεται θα πρέπει να τους κυνηγάς για να σου πιστώνουν τις δωρεάν επιστροφές ή τις επιστροφές χρημάτων που δικαιούσαι. Εποικοινώνησα μαζί τους και το ανέφερα μου ειπαν ότι έστειλαν αίτημα στους ειδικούς και έκτοτε δεν μου απαντάνε στα μηνυματα.

Dear Blackwolf,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you redeemed any cashback bonus from this casino in the past? What was the exact reason why a promotional offer couldn’t have been applied to your account? Have you tried to communicate this issue with casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Good evening. I contacted them and after a long wait they replied that they have forwarded a request to the experts and since then they did not contact me again I did not receive any response. I tried to contact today but unfortunately they do not respond to messages. the rules and deceive the players.

Καλησπέρα.Εποικοινώνησα μαζί τους και μετά από πολύ ώρα αναμονής μου απάντησαν ότι έχουν διαβιβάσει αίτημα στους ειδικούς και από τότε δεν Εποικοινώνησαν ξανα μαζί μου δεν έλαβα καμία απάντηση.Προσπάθησα να Εποικοινώνησω και σήμερα αλλά δυστυχώς δεν απαντάνε στα μηνυματα.Είναι πολύ δυσάρεστο να μην τηρούν τους κανόνες και να εξαπατούν τους παικτες.

Thank you, Blackwolf, for your reply. Have you redeemed any cashback bonus from this casino in the past? 

No. In fact, after so many hours of indifference and waiting on their part, they replied that the reason why the return was not made is because I won and I had no losses. This is not true of course if you want me to send you photos for that. They are lying. All this is very unpleasant.

Όχι.Μάλιστα μετά από τόσες ώρες αδιαφορίας και αναμονής από την πλευρά τους μου απάντησαν ότι ο λόγος που δεν έγινε η επιστροφή είναι γιατί κέρδισα και δεν είχα ζημιές.Κάτι τέτοιο δεν ισχύει βέβαια αν θέλετε να σας στείλω και φωτογραφίες για αυτό.Λένε ψέμματα.Είναι πολύ δυσάρεστο όλο αυτό.

Could you please confirm that this is the correct promotional offer that you've tried to redeem?

https://bongo.gg/en/offers/bgweeklycashreg

Could you please forward your cashier history to petronela.k@casino.guru? Thank you in advance.

Yes correctly.

Ναι σωστά.

Thank you very much, Blackwolf, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Blackwolf!

From now on, I will take care of your complaint. I would like to invite representatives of Bongo Casino into this complaint in order for us to proceed with the resolution of your issue.

Hello Blackwolf!

Have you managed to contact the casino with your phone number and have there been any development within the situation?

Dear Blackwolf,

We have not heard from you for a while. Was your issue resolved? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it.

Looking forward to hearing from you.

Unfortunately, we’re forced to reject this case since because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.