Boo Casino - Spilleren kæmper for at bekræfte sin konto.

The casino refuses to accept a credit card invoice as proof of my address, which is the only document I have where my address is informed, I have already used this document in other casinos, online stores and different sites for the most diverse means and they inform that the document is not valid, since it contains all the necessary information for the processing of my withdrawal.

Follow their response by email and the document I sent attached to the complaint

Hello edgardheckmann22,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Boo Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you speak to the casino and what was it about?

Did they specify why is the document rejected?

Looking forward to your answer.

Regards,

Nick

I contacted the support again and they informed me that the documents were approved and that they will proceed with my withdrawal, I am waiting to see if it will materialize, as soon as I get more answers I will come back here and inform you.

Eu entrei em contato novamente com o suporte e eles me informaram que os documentos foram aprovados e que irão proceder com a minha retirada , estou aguardando para ver se vai se concretizar, assim que obtiver mais respostas volto aqui e informo.

Dear edgardheckmann22,

Can you please advise what is the status of your withdrawal?

The withdrawal was completed successfully, they made the payment correctly, they informed that the delay was due to a technical failure.

A retirada foi concluída com sucesso, eles efetuaram o pagamento corretamente, informaram que a demora foi devido a uma falha técnica.

Thank you edgardheckmann22 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick