Casongo Casino

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Pepegs

Bronze

Danmark

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1 uge siden

Hej Casinoguru.

Jeg har et problem med Casongo, som jeg nu føler jeg bliver nødt til at tage yderligere skridt for at løse.

Jeg har siden d.21 maj, forsøgt at udbetale et indestående jeg har på min konto. De lader kun en udbetale 10.000 pr udbetaling, så jeg har forsøgt at oprette 20+ udbetalinger af ovenstående beløb.

De siger selv, at der kan gå 5 dage fra oprettelsen af udbetaling, til den bliver gennemført. Så jeg ventede de 5 dage, og så opdagede jeg, at penge begyndte at returnere til min casongo konto.

Da jeg ikke havde fået nogen mail, eller nogen kommunikation fra dem, kontaktede jeg dem og spurgte hvordan det kunne være.

De sagde så at "Udbetalingerne bliver afvist af betalingsudbyderen", jeg spurgte så hvad jeg kunne gøre for at løse det, og her starter problemerne. De har danset rundt om spørgsmålet lige siden. Efter et par dage, bedte de mig om at indbetale 100 kroner igen fra det kort som jeg har prøvet at udbetale til, og jeg modtog 2 af de ca 25 afventende udbetalinger.

Lige siden, har de været fuldstændig umulige at komme i kontakt med, eller kommunikere med.

De bedte mig om at kontakte min bank, hvilket jeg så har gjort, min bank siger at de ikke kan se, at de skulle have afvist nogle forsøgte udbetalinger. Så problemet må ligge hos casongo.

Jeg har nu for en uge siden forespurgt dokumentation, for at de overhovedet har forsøgt at sende de udbetalinger de påstår, men har endnu ikke modtaget noget.

I deres FAQ, skriver de, "Vores politik er at returnere udbetalte beløb til den betalingsmetode, der blev brugt til at foretage indbetalingen. Men hvis kortet eller udbetalingsmetoden ikke accepterer udbetalinger, kan dine gevinster blive udbetalt via bankoverførsel. I sådanne tilfælde kan der kræves yderligere dokumentation for godkendelse. Hvis det er nødvendigt, vil vores kundesupport kontakte dig via e-mail for at anmode om de nødvendige dokumenter."

Jeg har gentagne gange forsøgt, at tilbyde dem at de kan bankoverføre i stedet for. Men hver gang har de ignoreret beskeden.

Det eneste jeg får at vide pt er, at det relevante team kigger på sagen. Men jeg har ikke fået at vide hvad "sagen", overhovedet skulle dreje sig om, og hver gang jeg har spurgt ind, bliver jeg igen mødt med stilhed.

Jeg har bedt om afklaring eller redegørelse på hvad det kunne skyldes, men modtager heller ingen svar. Så nu står jeg lidt på bar bund, og håber at i kan hjælpe.

Jeg har al' e-mail korrespondence, og billeder af livechat logs samt mere hvis i skulle få brug for det.

Tak for jeres tid.

Hello Casinoguru.

I have a problem with Casongo that I now feel I will need to take further steps to resolve.

I have been trying to withdraw a deposit I have in my account since May 21. They only allow you to withdraw 10,000 per withdrawal, so I have tried to create 20+ withdrawals of the above amount.

They themselves say that it can take 5 days from the time the withdrawal is created until it is processed. So I waited the 5 days and then I noticed that money started returning to my casongo account.

Since I hadn't received any email or any communication from them, I contacted them and asked how that could be.

They then said that "The withdrawals are being declined by the payment provider", I then asked what I could do to solve it, and this is where the problems start. They have been dancing around the issue ever since. After a few days, they asked me to deposit 100 kroner again from the card that I have tried to withdraw to, and I received 2 of the approximately 25 pending withdrawals.

Ever since, they have been completely impossible to get in touch with or communicate with.

They asked me to contact my bank, which I did, my bank says they can't see that they should have rejected any attempted withdrawals. So the problem must be with casongo.

A week ago, I requested documentation that they had even attempted to send the payments they claim, but have not yet received anything.

In their FAQ, they write, "Our policy is to return withdrawn amounts to the payment method used to make the deposit. However, if the card or withdrawal method does not accept withdrawals, your winnings may be paid out via bank transfer. In such cases, additional documentation may be required for approval. If necessary, our customer support will contact you via email to request the necessary documents."

I have repeatedly tried to offer them a bank transfer instead, but each time they have ignored the message.

The only thing I'm told at the moment is that the relevant team is looking into the matter. But I haven't been told what "the matter" is even about, and every time I've asked, I'm met with silence.

I have asked for clarification or an explanation as to what could be causing this, but have not received any answers. So now I am at a bit of a loss and hope you can help.

I have all email correspondence, and pictures of live chat logs and more if you need it.

Thank you for your time.