Casoola Casino - Spilleren oplever adgangsproblemer efter bonusaktivering.

They sent me a bonus to play, I saw I couldn't log in, they informed them and activated it with their own code, I played, the amount of €400 was lost

Μου στείλανε ένα μπόνους για να παίξω είδα δεν μπορούσα να μπω τους ενημέρωσαν και το ενεργοποίησαν με δικό τους κωδικο έπαιξα χάθηκε το ποσό 400€

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please clarify why you were unable to log into your account? Were you receiving any error messages or notifications?
• Have you requested the closure of your account in the past? If so, what was the reason for the closure, and when exactly was the account closed?
• Am I correct in understanding that you lost the bonus funds you received from the casino during regular gameplay and that your current account balance is zero?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika